The Network Operations Manager provides operational and technical leadership for enterprise network services delivered under the SEC ISS2 contract. This role manages personnel responsible for telecommunications network design, implementation, and day-to-day operations across voice, data, and video services. The position ensures technical work products are accurate, compliant with design standards and user standards, and delivered on schedule. In alignment with SEC ISS PWS operational requirements, the role supports reliable 24x7x365 network performance and technical leadership for integration and testing of complex large-scale network environments.
* Must reside within a 2–3 hour driving distance of Washington, DC to support occasional in-person collaboration *
Primary Responsibilities
Team Leadership and Service Delivery
- Manage and supervise Voice, Data, and Video teams supporting SEC enterprise operations.
- Assign, prioritize, and monitor work to meet schedule commitments and service expectations.
- Review technical deliverables for correctness, completeness, and adherence to user and design standards.
- Provide technical mentorship, performance oversight, and escalation support for network operations staff.
Telecommunications Network Operations
- Oversee administration of managed network and unified communications services across WAN, LAN, WLAN, voice, and conferencing networks.
- Direct operational activities to maintain network availability, performance, and service continuity in a 24x7x365 environment.
- Ensure network operational documentation is maintained, including SOPs, runbooks, and configuration artifacts.
- Coordinate with internal stakeholders and service providers to resolve telecom and network service issues.
Integration, Testing, and Change Management
- Provide technical leadership for integration and testing of complex, large-scale network solutions.
- Validate readiness of network changes, upgrades, and implementations before production deployment.
- Oversee moves/adds/changes and ensure execution aligns to approved standards and timelines.
- Support controlled change execution with minimal operational disruption and strong technical governance.
Incident Response and Operational Quality
- Lead network incident triage, escalation coordination, and restoration efforts for service-impacting events.
- Support high-priority incident communications and cross-team technical bridge coordination.
- Analyze recurring operational issues and drive corrective actions to improve service quality and stability.
- Track operational outcomes and align team performance with contract reporting and service-level objectives.
Required Qualifications
Citizenship: Must meet contract requirements.
Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).
Education: Bachelors in a relevant field (e.g., Information Technology, Computer Science, Engineering).
Experience:
10+ years of experience managing personnel responsible for telecommunications network design, implementation, and operations.
Demonstrated experience reviewing work products for correctness, adherence to design concepts, user standards, and schedule compliance.
Experience leading Voice, Data, and Video network administration and integration/testing of complex large-scale networks.
Technical Skills:
Telecommunications network operations leadership across Voice, Data, and Video services.
Oversight of telecommunications network design, implementation, and operations task execution.
Review of technical work products for correctness, adherence to design concepts and user standards, and schedule/progress tracking.
Technical leadership in the integration and testing of complex large-scale networks.
Preferred Qualifications
Experience supporting network operations on a federal civilian IT services contract.
Experience with enterprise unified communications platforms, such as Cisco UCM, Webex, and Microsoft Teams Rooms.
Familiarity with Everbridge or similar enterprise incident communication and notification platforms.
Strong working knowledge of ITIL-based service management and SLA-driven operations.
Proven ability to lead cross-functional coordination with cybersecurity, cloud, and infrastructure teams.
CCNP Enterprise
CCNP Collaboration
ITIL 4 Foundation
WORK ENVIRONMENT / OTHER
Operational Support: May require participation in on-call or surge support activities to support 24x7x365 operations, depending on operational needs.
Location: Primarily Remote with Onsite Occassionally
Travel: As required per contract direction.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:June 5, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Must reside within a 2-3 hour driving distance of Washington, DC to support occasional in-person collaboration
- Citizenship: Must meet contract requirements
- Ability to obtain and maintain SEC Public Trust (or higher if required)
- Bachelor's degree in Information Technology, Computer Science, Engineering, or relevant field
- 10+ years managing personnel responsible for telecommunications network design, implementation, and operations
- Demonstrated experience reviewing technical work products for correctness, adherence to design concepts, user standards, and schedule compliance
- Experience leading Voice, Data, and Video network administration and integration/testing of complex large-scale networks
- Telecommunications network operations leadership across Voice, Data, and Video services
- Oversight of telecommunications network design, implementation, and operations task execution
- Technical leadership in the integration and testing of complex large-scale network solutions
- Experience directing operational activities to maintain network availability, performance, and service continuity in a 24x7x365 environment
- Maintain network operational documentation including SOPs, runbooks, and configuration artifacts
- Coordinate with internal stakeholders and service providers to resolve telecom and network service issues
- Experience supporting high-priority incident triage, escalation coordination, and restoration efforts
- Experience supporting contract reporting and aligning team performance with service-level objectives
- Experience supporting network operations on a federal civilian IT services contract
- Experience with enterprise unified communications platforms such as Cisco UCM, Webex, and Microsoft Teams Rooms
- Familiarity with Everbridge or similar enterprise incident communication and notification platforms
- Strong working knowledge of ITIL-based service management and SLA-driven operations
- Proven ability to lead cross-functional coordination with cybersecurity, cloud, and infrastructure teams
- CCNP Enterprise
- CCNP Collaboration
- ITIL 4 Foundation
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
