Top Remote Operations & Support Jobs in Washington DC,

Lead and operationalize the end-to-end revenue engine, improving funnel performance, forecasting, KPIs, and execution. Build and coach commercial leaders, develop scalable processes, dashboards, and playbooks, remove operational bottlenecks, and partner cross-functionally to drive revenue growth and organizational accountability.

Lead day-to-day system administration for cloud and on-prem systems: install, configure, maintain, optimize, and secure servers and networks. Perform capacity and performance analysis, automate admin tasks, train staff, manage application networking and load balancing, and conduct vulnerability management while supporting CUI and government security requirements in a fully remote Agile environment.

Lead client experience and agency operations for paid media accounts, overseeing media buying team performance, client retention, reporting, and process development. Own client leadership meetings, track KPIs (cost per appointment, show and close rates), and build scalable operational systems to improve efficiency and margin.

Provide advanced technical support for B2B integration products (Sterling B2B Integrator/File Gateway), diagnose and resolve complex enterprise issues across networks, OS, databases, virtualization and cloud; manage cases, document knowledge base articles, perform remote troubleshooting and on-call/weekend coverage, and apply AI tools to accelerate analysis and remediation.

Own and build the company's outbound GTM engine end-to-end: design prospecting infrastructure, data pipelines, enrichment and targeting, implement and optimize GTM tools, enable SDRs, track performance metrics, and align cross-functionally to scale outbound.

Manage end-to-end Linear TV ad operations: collect and ingest pre/post logs, validate spend and spot totals, troubleshoot discrepancies, reconcile spots to orders, manage credit memos, coordinate with buyers and networks, report progress in Jira, and identify process automation opportunities to improve efficiency.

Own and scale the GTM operating system across Marketing, Sales, and Customer Success. Manage forecasting, pipeline health, KPI frameworks, and data infrastructure. Administer Salesforce and GTM tech stack, build dashboards and attribution models, drive automation and data integrity, optimize funnel conversions, and enable sales with playbooks, training, and insights.

Own governance, configuration, and integration integrity of core business systems (starting with HubSpot). Administer CRM end-to-end, rationalize automation (Zapier/Workato), ensure data integrity, coordinate LoanPro implementation and vendor relationships, and serve as the cross-functional systems operator between Operations, Engineering, and vendors.

The Commercial Lines Account Manager provides service to clients and producers, managing commercial accounts, ensuring policy compliance, and facilitating communication between clients and carriers while using advanced Microsoft Excel.

The Supervisor Workers Comp Claims will lead a team focused on high-quality claims management, oversee adjusters, ensure compliance with regulations, conduct quality reviews, and develop staff to achieve performance goals.