Top Remote Operations & Support Jobs in Washington DC,

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Support Bswift implementations and ongoing client support by managing data imports/exports, payroll/carrier files, EDI feeds, and transaction analysis. Troubleshoot production issues, perform audits, ensure system accuracy, train client HR partners, liaise with third parties, and recommend process improvements to reduce errors and improve quality control.

Private Health Management seeks mission-driven problem solvers for various roles. They encourage submissions for future openings if no current fit is available.

Leads cross-studio art business operations by maintaining visibility into capacity, utilization, assignments, availability, demand, and project transitions. Aligns studio supply with Business Development opportunities, supports RFP staffing scenarios, establishes operating cadences, coordinates partner integration, identifies risks, and escalates bottlenecks. Provides leadership reporting and develops a scalable operational model across regions while avoiding direct staffing, account ownership, commercial negotiation, or day-to-day production responsibilities.

Own customer support tickets from intake through resolution or escalation. Troubleshoot issues, coordinate with Engineering, communicate proactively, document ticket status and next steps, translate enhancement requests into acceptance criteria, report on ticket trends and performance, and prioritize work based on customer impact and urgency.

Own the revenue operations infrastructure supporting the full funnel from first touch through closed-won. Manage HubSpot and connected tools, CRM architecture, workflows, integrations, data hygiene, lead routing, enrichment, scoring, reporting, attribution, pipeline analytics, and forecasting data. Build scalable marketing workflows, playbooks, and automation while enforcing data quality and driving adoption across marketing, sales, and finance.

Leads evaluation and approval of complex SaaS commercial deals, analyzing pricing, discounts, contract terms, payment structures, renewals, concessions, and associated risks. Partners with Sales, Finance, Legal, Revenue Operations, Customer Success, and executives to provide recommendations, enforce approval frameworks, educate stakeholders, document decisions, and improve deal processes, tools, policies, and commercial decision-making.

Manage SaaS platform provisioning and enterprise client onboarding, including database environment configuration, payment activation, A2P 10DLC compliance, workflow analysis, and operational governance. Evaluate technical requirements, approve or redirect nonstandard service requests, optimize provisioning processes, troubleshoot delays, and coordinate handoffs with customer success and internal teams. The role requires independent judgment, strong analytical ability, attention to detail, policy enforcement, and experience with enterprise CRM and SaaS workflows.

Investigate and resolve customer issues across robotic and software systems using diagnostics, telemetry, logs, and monitoring tools. Reproduce problems, identify root causes, collaborate with Engineering, Product, and Operations, and document findings. Build scripts, automations, and AI-assisted workflows to improve investigation efficiency. Identify systemic issues, contribute to runbooks and escalation procedures, and help scale support operations.

Leads insurance customer operations across policy servicing, process optimization, audit readiness, technical issue triage, and regulatory compliance. Partners with Product, Engineering, Compliance, CX, and carrier teams to improve workflows, resolve incidents, support product launches, and maintain operational controls. Manages and mentors operations staff, builds performance dashboards, drives quality initiatives, and oversees cross-functional projects and compliance-sensitive processes.