Top Remote Operations & Support Jobs in Washington DC,

Provides prompt support to internal and external users experiencing product or platform issues. Responsibilities include troubleshooting software and hardware, investigating problems across phone, email, and chat, escalating unresolved issues, following through on resolutions, and documenting tickets. The role requires strong communication, customer-service skills, attention to detail, adaptability, critical thinking, and willingness to support after-hours or weekends as needed. This is a fully remote, six-month temporary assignment.

Leads OneSkin’s customer support operation across DTC, marketplaces, AI chat, and professional channels. Manages internal and outsourced teams, SLAs, quality, staffing, training, and performance. Partners cross-functionally to improve retention, self-service, fulfillment issues, policies, adverse-event handling, fraud, and chargebacks. Owns CX technology configuration, automation, integrations, Voice of Customer programs, and reporting on contact trends, costs, service performance, and staffing.

Directs IT client services and infrastructure operations across cloud, on-premises, and hybrid environments. Oversees service desk, endpoint systems, service delivery KPIs, incident management, cybersecurity compliance, vendors, budgeting, business continuity, and technical escalations. Leads IT operations teams, develops staff and succession plans, and aligns IT strategy with business objectives and compliance frameworks including ISO, CMMI, and CMMC.

Manage and optimize legal department operations, including workflows, ticketing, contract administration, budgeting, metrics, vendor and outside counsel relationships, legal technology, knowledge management, and cross-functional projects. Support compliance initiatives, audits, risk management, and legal technology migrations while improving efficiency, scalability, and cost control.

Maintains catalog records, bills of materials, pricing, product specifications, licensing details, and supporting documentation for communications and networking products under a DoD contract. Researches vendors, maps SKUs to CLINs/SLINs, prepares structured imports, tracks product lifecycle changes, validates data, and coordinates with Finance, Purchasing, Logistics, Asset Management, technical teams, and the PMO. The role is fully remote with occasional in-person meetings preferred for Oklahoma-area candidates.

Develops and maintains technical documentation for federal and DoD IT environments, including SOPs, runbooks, system guides, disaster recovery, COOP, contingency planning, and compliance artifacts. Collaborates with engineering, cybersecurity, operations, and compliance teams to validate technical information, support RMF and audit readiness, maintain repositories and version control, and ensure Section 508 accessibility and ITIL v4 alignment.

Leads and coaches Executive Directors across a portfolio of five to six chapters. Provides executive development, strategic guidance, performance accountability, and support for financial sustainability, community impact, member experience, fundraising, partnerships, staffing, and operational excellence. Collaborates with national teams and the Vice President to address risks, allocate resources, and strengthen the broader chapter network. This fully remote role requires overnight travel several times per year for offsites, leadership sessions, donor meetings, and organizational events.

Analyzes customer and operational data to design and implement transportation solutions for LTL business growth and retention. Leads customer onboarding, coordinates cross-functional stakeholders, manages project timelines, documents requirements, communicates progress, and supports process improvement initiatives. The role requires customer interaction, analytical decision-making, project coordination, strong communication, and travel.

Handles complex Workers’ Compensation claims, including coverage investigation, compensability decisions, reserves, payments, subrogation, litigation, recoveries, settlement negotiations, and regulatory filings. Coordinates with case managers, attorneys, customers, claimants, and carriers to reduce claim costs and support return-to-work efforts. Maintains compliance with state requirements, manages claim documentation, communicates claim status, and supports team knowledge development.

Provides first-line technical support to internal and external customers by diagnosing hardware, software, operating system, configuration, access, and connectivity issues. Manages Freshdesk tickets, documents troubleshooting and resolutions, meets SLAs, escalates complex issues, maintains knowledge-base materials, and supports users by phone and email. The role also includes on-site training, rotating on-call coverage, flexible hours, and collaboration with internal teams to maintain service quality and customer satisfaction.