Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

Serve as a player/coach physician liaison to build and maintain provider relationships, drive behavior change using Clarify's analytics, coach and train customer liaison teams, translate data into actionable narratives, manage territory performance, document engagements in CRM, and contribute to playbook and training improvements.

Lead and scale a Customer Success team across EMEA to drive customer adoption, retention, and expansion. Ensure successful go-lives, build executive relationships, implement scalable processes, act as escalation point for complex issues, partner with Product and Engineering to prioritise customer-impacting work, and continuously improve onboarding and optimisation to maximise customer value.

Lead and coach a team of senior Customer Success Managers for North America Enterprise. Protect and grow enterprise revenue by driving retention, reducing churn, and uncovering expansion. Build playbooks and proactive intervention strategies, use data to forecast risks and optimize portfolios, and act as executive escalation and cross-functional partner to ensure successful customer journeys and renewals.

Own client performance reporting and narrative for population health programs, turning analytics into actionable practice-level insights and expansion business cases. Build scalable reporting frameworks, partner with clinical and analytics teams to quantify pathology-level value, and drive retention and wallet-share growth through executive-facing materials and disciplined performance reviews.

Serve as the primary point of contact for assigned customers, driving adoption and long-term value of Cengage products. Build success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, and support renewals to meet revenue targets. Advocate for customers during high-severity issue resolution and collaborate cross-functionally to ensure outcomes.

Own pilot-to-production deployments for enterprise SaaS: build implementation plans, lead kickoffs, coordinate stakeholders, triage technical issues, track adoption and health, create onboarding/playbook materials, and feed structured customer feedback to Product and Engineering.

The Account Manager will manage Long-Term Service Agreements for battery energy storage projects, including negotiations, performance claims, and client relations.

Post-sale technical expert who resolves stalled adoption at enterprise accounts by configuring and documenting complex Tanium deployments, enabling end-users, providing onsite assistance, and delivering feedback to Product, Engineering, and Customer Success teams to drive value realization.

Own post-sale lifecycle for a portfolio of enterprise accounts — onboarding, adoption, expansion, and full-cycle renewals. Build executive relationships, run QBRs/EBRs, track adoption metrics, manage renewals/forecasting in Salesforce, identify upsell opportunities, and act as voice of the customer internally.

Serve as the Research division’s strategic partner to university executives, building relationships, creating success plans, driving partner utilization and outcomes, supporting renewals and growth, onboarding partners, and representing partner needs internally. Facilitate presentations, advise on strategy, and use Gainsight and Salesforce to report partner health while traveling to campuses and conferences as needed.