Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

Lead technical implementations and configuration for new customers, provide omnichannel support and documentation, engage customers to gather requirements and feedback, collaborate with Account Management, Sales, Product, and Engineering to drive successful deployments and expansions, and help refine implementation processes to accelerate customer value.

Lead post-sales onboarding and implementation for new clients, manage projects to accelerate time-to-value, provide technical guidance on integrations (APIs/webhooks), train and enable users, set KPIs for adoption, liaise with internal teams and third parties, and ensure smooth transition to Customer Success.

Own technical execution of attention measurement for complex client accounts: campaign setup, tag implementation and live-tracker debugging, QA, data exploration in Excel/Looker/SQL, partner integrations, client-facing technical guidance, and cross-functional process automation.

Serve as primary technical advisor for premium OCI customers: onboard, troubleshoot infrastructure and networking, manage critical incidents, provide architecture guidance, run proactive health reviews, recommend optimizations, and coordinate cross-functional teams to improve uptime and retention.

Manage and grow a portfolio of strategic US-based multinational clients across BCS and EOR services. Act as primary account owner and trusted advisor to senior stakeholders, drive retention, renewals, upsells, and margin optimization, lead QBRs, own commercial performance, escalate complex issues, and collaborate cross-functionally to deliver compliant global workforce solutions and support business development.

Lead post-sale relationships for enterprise customers: onboard, enable, and drive measurable value to ensure renewal and expansion. Partner with Sales, Product, and Engineering to run CORs, support pre-sales/POCs, and translate business objectives into technical outcomes while advocating customer needs internally.

Design and execute digital customer success programs using Planhat and related platforms. Build automated lifecycle campaigns and AI-driven personalization, coordinate education and digital events, partner cross-functionally on content and product launches, monitor engagement and health signals, and optimize for adoption, retention, renewals, and expansion.

Manage a portfolio of clients as a strategic partner: build executive relationships, coordinate cross-functional teams (Accounting, HR, Payroll, Tax), monitor client health, lead renewals, drive retention and service improvements, and run executive business reviews.

Serve as a technical customer advocate to drive adoption of the Collate platform. Advise on architecture, governance, lineage, observability, and security; troubleshoot environments; run workshops; produce enablement materials; present business reviews to drive retention, expansion, and measurable outcomes.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.