Top Remote Customer Support Jobs in Tampa Bay, FL

Serve as primary liaison between customers and RectorSeal, handling inbound calls, tickets, and chats to resolve order/shipment issues, update accounts, document interactions, and support sales teams while ensuring high customer satisfaction.

Provide timely, accurate customer support across phone, email, and in-person channels. Research and resolve routine to complex inquiries, document outcomes, escalate trends, maintain LOB standards, and assist with order, eligibility, payment, and claims processes. May attend events or travel occasionally.

Monitor residential and small-business alarms, handle inbound/outbound alarm calls, verify incidents, dispatch authorities, contact responsible parties, provide technical support and troubleshooting, resolve account and billing issues, de-escalate customers, document alarm handling, and participate in training and development.

Handle high-volume inbound customer calls and transactional support requests (account updates, order status, billing). Document interactions in case systems, manage follow-ups and queues, escalate as needed, and use Salesforce and Office 365 to support timely, quality resolutions.

Provide virtual customer support and onboarding for the Career Edge app and website, facilitate online workshops and orientations, run digital outreach campaigns, assist participants with online intakes and applications, document engagement in reporting databases, and deliver concierge-level remote assistance via chat, email, and video calls.

Generic entry-level associate role at LexisNexis focusing on supporting customers and enabling use of legal and business information solutions. Emphasis on equal-opportunity hiring and accessibility; specific responsibilities not provided.

Serve as the nominal local director for a Korean company, assist with identity verification for banking, tax, and platform processes, and support Coupang onboarding and basic compliance. Provide phone, SMS, and video verification help and relay information in Korean as needed.

The Manager of Support Operations will develop operational foundations, improve workflows, implement AI solutions, and lead a high-performing team to enhance customer support experiences.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

Provide ticket-based (and occasional phone) support to affiliates and partners across NMI products; liaise with third parties and acquirers to ensure compliant solutions; support internal teams, update/create documentation, and contribute to projects improving customer experience. Work remotely from the United States with hours aligned to EST/CST.