Top Remote Customer Support Jobs in Tampa Bay, FL

Provides remote customer support for leading brands, handling inquiries, troubleshooting issues, reviewing transactions, and supporting sales. Maintains accurate case records, protects customer information, manages multiple priorities, and represents the brand professionally. The role requires independent work in a quiet home environment, reliable wired internet, computer equipment, background screening, drug screening, and availability for 15–25 hours weekly, potentially including weekends.

Provides remote financial customer service by resolving customer questions, documenting calls, updating records, recommending relevant services, and delivering clear, empathetic solutions. Requires a high school diploma or GED, a private home workspace in El Paso, reliable wired internet with minimum upload and download speeds, and comfort using company-issued equipment.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Lead Attentive’s global B2B SaaS Support organization across the US, UK, and Australia. Own the management team, operating model, budget, capacity planning, quality standards, SLOs, partner operations, premium support offering, Support Engineering discipline, and senior escalations. Drive scalable use of AI, automation, offshore capacity, and cross-functional collaboration with Product, Engineering, Customer Success, Services, Sales, and Enablement.

Provides technical application support for NorthStar web platforms by investigating customer tickets, troubleshooting web, API, and server issues, analyzing configurations, logs, database queries, and code, and tracking issues through resolution or escalation. The role documents root causes and solutions, contributes to knowledge bases, communicates technical findings to clients, and collaborates with engineering and product teams. It requires utility industry experience, strong problem-solving skills, and availability for the specified Eastern Time schedule.

Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

Manage insurance applications from submission through final status, reviewing cases for completeness, compliance, and accuracy. Research and resolve discrepancies, obtain missing documentation, monitor case progress, document activities, and communicate with agents, carriers, medical providers, customers, and internal teams. Provide status updates and guidance while following company procedures, carrier requirements, and regulatory guidelines.

Administers the Certified Fraud Examiner credential program by reviewing applications, verifying requirements, maintaining records, processing certificates and verification requests, and supporting candidates and members. The role analyzes reports, audits applications, conducts quality assurance, identifies data anomalies, escalates suspected misconduct, updates procedures, and collaborates with internal teams to resolve customer issues.

Provide first-line customer support through phone, text, and email. Become an expert in Clair’s signup, earned wage advance, and repayment products; resolve financial questions; and deliver an exceptional user experience. Collaborate with product, technology, and partner teams to investigate issues and improve support. The role requires strong communication, numerical aptitude, Zendesk experience, and enthusiasm for fintech and supporting hourly workers.

Leads a regional Technical Services organization supporting enterprise customers. Responsibilities include managing and mentoring technical support engineers, improving customer satisfaction, defining service strategies and KPIs, handling escalations, and collaborating across engineering, product, sales, and leadership. The manager will also implement AI-assisted workflows using Claude, ChatGPT, and other LLM tools for ticket triage, diagnostics, knowledge management, troubleshooting, and customer communication while scaling support operations across AMER time zones.

Provides technical product and application support for vinyl films, adhesives, laminates, tapes, and related materials. Recommends products, troubleshoots application issues, performs hands-on testing, supports complaints and RMAs, documents findings, and collaborates with Quality, R&D, Product Management, Production, and Sales. Creates technical training and resources, supports demonstrations and trials, and participates in continuous improvement. The role operates in office and manufacturing environments with occasional customer-related travel.