Top Remote Customer Support Jobs in Tampa Bay, FL

Lead and transform the product support function: set strategy, build and retain high-performing teams and partners, implement AI-augmented support, own metrics and escalations, and evolve the support tech stack while driving cross-functional fixes.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Provide high-volume inbound/outbound call support for K–12 enrollment, guiding families through applications, documenting interactions in Salesforce, meeting KPIs, troubleshooting connectivity and account issues, and maintaining data accuracy and policy compliance in a remote call center environment.

Provide timely, accurate customer support across phone, email, and in-person channels. Research and resolve routine to complex inquiries, document outcomes, escalate trends, maintain LOB standards, and assist with order, eligibility, payment, and claims processes. May attend events or travel occasionally.

Monitor residential and small-business alarms, handle inbound/outbound alarm calls, verify incidents, dispatch authorities, contact responsible parties, provide technical support and troubleshooting, resolve account and billing issues, de-escalate customers, document alarm handling, and participate in training and development.

Provide remote customer support via live chat, voice, and video; assist ecommerce customers with Pirate Ship usage, answer questions, teach cost-saving tactics, and handle high-volume, fast-typing interactions on flexible schedules including evenings and weekends.

Handle high-volume inbound customer calls and transactional support requests (account updates, order status, billing). Document interactions in case systems, manage follow-ups and queues, escalate as needed, and use Salesforce and Office 365 to support timely, quality resolutions.

Provide virtual customer support and onboarding for the Career Edge app and website, facilitate online workshops and orientations, run digital outreach campaigns, assist participants with online intakes and applications, document engagement in reporting databases, and deliver concierge-level remote assistance via chat, email, and video calls.