Top Remote IT Support & Helpdesk Jobs in St. Louis, MO

Provides remote technical support to branches, departments, and remote users by diagnosing and resolving video, phone, access, connectivity, password, and general system issues. Guides users by phone, documents interactions, prioritizes incidents, analyzes recurring problems, follows escalation procedures, and maintains accurate support records. Requires a professional remote workspace, high-speed internet, schedule flexibility, and strong communication and documentation skills.

Leads analysts and software engineers supporting Clinical and Provider applications. Oversees application support operations, incident management, lifecycle maintenance, system performance, availability, vendor relationships, and SLA management. Partners with clinical, provider, operations, product engineering, infrastructure, and business stakeholders to prioritize work, improve workflows, and enhance provider and patient experiences. Manages hybrid onshore and offshore teams while fostering performance, accountability, and continuous improvement.

Supports the integration and enhancement of custom applications and third-party systems. Gathers requirements, develops functional designs, validates solutions, documents workflows, conducts testing, supports user acceptance testing, troubleshoots production issues, and participates in Agile ceremonies. The role also mentors associate analysts, collaborates with technical and business stakeholders, and identifies process improvements across UKG Pro WFM and related enterprise systems.

Provides hands-on IT and HRIS support for hardware, software, applications, servers, printers, and network systems. Responsibilities include troubleshooting technical issues, performing updates and backups, researching bugs and hosting options, supporting system conversions and recovery procedures, tracking service desk interactions, analyzing data integrity and system effectiveness, and assisting with application and infrastructure development. The intern also provides basic user support while meeting service desk performance standards.

Administer and secure Melita’s heavily customized Salesforce org, including users, permissions, data quality, sandboxes, deployments, releases, Flows, validation rules, reports, and dashboards. Translate business needs into scalable platform solutions, troubleshoot issues, partner with developers on Apex and integrations, support AI tools such as Agentforce and Einstein, and provide training and enablement across the organization.

Review and improve simulated ITSM workflows for realism and enterprise service desk fidelity. Validate L1/L2 triage, resolution, escalation, documentation, SLA handling, approvals, identity verification, and closure behavior across ServiceNow and enterprise support tools. Annotate incorrect workflows, define gold-standard traces, identify missing dependencies, and provide feedback based on managed services or large-enterprise IT experience.

Administer Jira, Jira Service Management, Confluence, Loom, and Workato support platforms. Manage provisioning, permissions, workflows, custom fields, SLAs, automation, request queues, and access reviews. Monitor and troubleshoot Workato recipes, support citizen developers, automate repetitive administration, document configurations, and report on platform health. Complete moderately complex improvements independently while enforcing RBAC, least privilege, data privacy, and auditable processes.

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.

Provides first-level technical support by phone and email for application, hardware, software, and network issues. Troubleshoots incidents, documents activities in ServiceNow, escalates issues appropriately, and follows cases through resolution. Supports Windows, Google Workspace, and Microsoft applications while identifying process improvements and automation opportunities. The role requires strong customer service, communication, organization, and multitasking skills, with availability for weekday shifts between 7:00 AM and 8:00 PM and overtime as needed.

Manage the company’s IT department and ensure reliable operation of networks, servers, systems, security, and end-user technology. Responsibilities include AWS and Oracle administration, Microsoft 365 access management, technical support, cybersecurity monitoring, compliance, vendor coordination, budgeting, and leading IT infrastructure projects. The role also supports Windows and Apple devices, manages IT tickets, and coordinates cross-functional technology initiatives.