Top Remote Social Impact Jobs

Partners with Claude Corps leaders and managers on employee relations, performance, policies, and workforce needs. Owns high-volume, multistate fellow onboarding, including background checks, I-9, payroll, benefits, records, and employment documents. Manages onboarding support staff, oversees workload and quality, handles leave and accommodation coordination, maintains HR guidance, and improves processes through technology and automation.

Coordinate high-volume onboarding for Claude Corps fellows, including offer tracking, background checks, I-9 verification, HRIS setup, benefits enrollment, payroll coordination, and employee communications. Maintain accurate records, trackers, documentation, and HR systems; support offboarding; resolve routine questions; escalate sensitive issues; and improve workflows using AI and automation.

Manage strategic relationships with enterprise customers, driving product adoption, retention, expansion, and customer value. Conduct Quarterly Business Reviews, assess account risk, support configurations, maintain executive alignment, coordinate cross-functional teams, respond to inquiries, and communicate product developments. The role also manages customer data in Gainsight and Salesforce, identifies cross-sell and upsell opportunities, and provides feedback to Product Management.

Own the strategic vision and roadmap for Coursera’s AI-driven search experience. Lead conversational search, personalization, semantic and multilingual search, ranking, and discovery improvements. Partner with engineering, design, research, data science, ML, marketing, and partnerships teams to deliver scalable platform capabilities. Use experimentation, market analysis, KPIs, and customer insights to improve conversion, merchandising, learner experience, and revenue.

Own the architecture and technical direction for provider-sourced client products, including lead management, caseload migration, AI-powered inquiry workflows, and provider marketing tools. Partner cross-functionally with product, design, data, sales, customer experience, and pricing teams. Build reliable user-facing systems, guide technical decisions across teams, measure product impact through experimentation, and influence teams without direct authority.

Provides empathetic customer and provider support through chat, messaging, and phone. Resolves technical, insurance, billing, and platform questions; documents interactions; meets service, quality, response-time, and productivity expectations; escalates issues when needed; participates in coaching and training; identifies recurring problems; and collaborates with Product and internal teams to improve the support experience.

Leads enterprise customer solution and value assessments for Benchling, translating scientific and technical challenges into tailored solutions and measurable strategic, operational, and financial benefits. Coordinates cross-functional teams, develops executive-level deliverables, builds business cases and value methodologies, creates reusable customer assets, and provides industry and competitive insights to support sales, customer success, product, and marketing.

Leads cross-cutting engineering initiatives across eight product squads, including platform modernization, authentication, dependency health, and security. Manages and grows Staff Engineers, prioritizes shared technical work, evaluates tradeoffs, and influences R&D planning. Owns Ellevation’s security practice and relationship with the parent company’s central security organization, coordinating compliance, incident response, scanning, remediation, reporting, and security KPIs. Requires strong software engineering leadership, modern web and cloud expertise, security experience, and executive communication skills.

Build and own evaluation infrastructure, observability tooling, datasets, annotation workflows, and diagnostic systems for production AI agents. Lead experiments across prompts, models, routing, caching, cost, and latency. Diagnose failures across planning, tool use, and agent execution, while partnering with AI Core engineering. Manage and grow the AI Quality team as a hands-on player-coach, contributing directly to production code and technical direction.

Lead and scale multi-channel lifecycle marketing programs across email, SMS, and push. Develop personalized campaigns, journeys, segmentation, experiments, and reporting to improve patient and provider engagement. Collaborate cross-functionally with Product, Engineering, Operations, and Support teams while using analytics and A/B testing to optimize performance across B2B and D2C audiences.

Build and optimize growth systems that increase patient bookings and engagement. Design experiments across messaging, outreach, and in-product booking flows; develop backend systems for experimentation and activation; monitor funnel metrics; analyze drop-offs; prioritize growth opportunities; and collaborate with product, design, data, and operations teams. The role emphasizes rapid experimentation, product-led growth, and measurable improvements in activation, conversion, retention, and booking.