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Top Remote Customer Success Jobs in Santa Cruz, CA
Information Technology
The Customer Success Manager will be responsible for managing strategic customer accounts, facilitating platform training and onboarding, assisting in campaign planning, and monitoring performance to drive revenue and adoption of Spaceback's platform. The role involves customer engagement through inquiries, creative recommendations, performance reporting, and cross-functional collaboration.
Other
As a Customer Success Manager focused on onboarding, you will design and execute onboarding strategies that enhance customer experience, driving activation and adoption of OpenPhone's services. You will utilize customer data to personalize interactions and ensure a smooth transition. Your responsibilities include managing onboarding processes, creating tailored implementation plans, working with cross-functional teams, and continually improving customer engagement initiatives.
Healthtech
The Customer Support Team Leader leads a remote team of support agents in delivering high-quality service to healthcare facilities. Key responsibilities include coaching agents, handling escalations, driving performance improvements, and collaborating cross-functionally to enhance customer satisfaction and operational efficiency.
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Artificial Intelligence • Software • Automation
The Strategic Customer Engagement Manager develops and executes customer engagement strategies, manages advisory boards, and drives product innovation. This role fosters relationships with key customers, gathers insights, and coordinates executive sponsorship programs to enhance customer relationships.
Logistics • Software
As a Customer Success Manager at Cofactr, you will lead customer onboarding, build relationships to enhance satisfaction and retention, manage customer projects, provide support and advice, and gather insights for product development. The role involves close collaboration with product and sales teams to improve the customer experience and shape post-sales strategies.
Software
As a Customer Success Manager, you will build trusted relationships with clients, assist in the implementation of Intradiem solutions, develop success plans, track customer value metrics, and advocate for account expansions while ensuring the highest level of customer satisfaction and retention.
Mobile • Telehealth
The Customer Success role at Pulsara focuses on building relationships and supporting healthcare teams in utilizing their platform effectively. Responsibilities include onboarding, training, and socializing best practices to ensure customer satisfaction and success in patient care.
Fintech • Mobile • Payments • Software • App development
The Training Manager, Customer Support at SQUIRE is responsible for strategic and operational leadership in developing training and quality initiatives for the Customer Support team, creating impactful training content, managing onboarding programs, enhancing team performance, and analyzing performance data for continuous improvement.
Software
The Onboarding Specialist is responsible for the onboarding and long-term success of enterprise customers' accounts, managing relationships, improving product utilization, providing training and support, and innovating processes to enhance customer experience.
Top Skills:
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Software • Analytics
The Director of Digital Customer Success will design and implement strategies to enhance customer engagement and retention, manage a Customer Success Management team, utilize analytics tools for insights, and collaborate across departments. This role aims to improve customer satisfaction through innovative solutions and measurable outcomes, reporting initiatives directly to senior leadership.
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