Top Remote Senior Level Jobs in San Diego, CA

Leads a 15-person B2B SaaS customer support team, owning coaching, KPIs, SLAs, QA, escalations, operating processes, and customer communications. Uses Salesforce data, AI, and automation to improve efficiency, identify root causes, increase product adoption, and enable proactive customer engagement. Partners with Customer Success, Product, IT, and Operations to resolve roadblocks, manage outages, improve support infrastructure, and surface expansion opportunities.

Own and enhance MongoDB’s Pigment financial planning platform in partnership with IT. Build and maintain models for forecasting, workforce planning, consolidation, and allocations; manage roadmap prioritization, governance, integrations, vendors, documentation, and stakeholder enablement. Improve model performance and usability, evaluate AI and automation opportunities, and translate finance requirements into scalable systems. The role requires strong FP&A expertise, hands-on Pigment administration, project management, and cross-functional communication.

Lead strategic and operational improvements across global travel operations and service teams. Partner with product, engineering, and leadership to prioritize support-product enhancements, improve agent tooling, drive contact deflection, and deliver customer experience improvements. Manage cross-functional programs including acquisitions, supply processes, third-party support, change management, and process optimization. Use analytics to assess impact, establish operating processes, and support global execution across teams and regions.

Develop and lead integrated B2B marketing campaigns for enterprise product launches and evergreen motions. Define audiences, narratives, buyer journeys, channel roles, activation plans, measurement, and optimization strategies. Orchestrate owned, earned, and paid programs across cross-functional teams, guide campaigns from briefing through post-launch learning, and improve performance through analytics and portfolio insights.

Own analytical projects supporting revenue, profitability, and operational performance for the insurance business. Analyze funnels, campaigns, conversions, costs, and trends; build SQL queries and Looker dashboards; automate reporting with Python; define KPIs; validate data; and present actionable recommendations to stakeholders and leadership.

Drive new client acquisition and revenue through high-volume lead outreach, sales strategy, CRM pipeline management, client pitches, stakeholder engagement, pricing analysis, and cross-functional collaboration to meet sales targets.

Architects, deploys, and operates scalable data platform infrastructure supporting analytics. Responsibilities include administering Airflow and Superset, managing Terraform infrastructure, building CI/CD pipelines, implementing security and compliance controls, developing dbt data models, cataloging assets in OpenMetadata, automating with Python, and mentoring engineers. The role requires extensive infrastructure and data engineering experience, cloud expertise, container orchestration, and eligibility for CJIS clearance.

Lead medium-to-large software implementation projects for utility, telecommunications, and government clients. Manage schedules, budgets, risks, requirements, design, development, testing, change control, and delivery. Coordinate technical and business teams, maintain client relationships, support estimates and statements of work, mentor project managers, and identify business-development opportunities. Projects involve AutoCAD-based design, system integrations, ERP, EAM, GIS, data management, and IT strategy.

Conduct outside sales for automotive inventory financing and ancillary products across a defined Los Angeles territory. Develop new business through prospecting, cold calling, referrals, and dealer visits; educate customers, initiate underwriting, monitor applications, contract and onboard new clients, and grow loan utilization. Maintain relationships with auction managers, portfolio managers, dealers, and auction staff while achieving monthly application, activation, revenue, enrollment, and sales targets.

Leads global customer advocacy through AI-powered innovation, strategic customer content, and third-party validation. Drives adoption and optimization of AI solutions, measures productivity and business impact, develops customer success stories for integrated campaigns, manages Gartner Peer Insights review programs, and supports analyst engagement and customer references. The role requires cross-functional collaboration across Sales, Marketing, and Customer Success, along with scalable processes, analytics, and operational execution.