Top Remote Customer Support Jobs in San Diego, CA

Volunteer Discord moderator responsible for enforcing community guidelines, reviewing user content, answering member questions, fostering positive engagement, planning events, and supporting server growth. Attend biweekly meetings, respond to messages within 24 hours, contribute ideas to improve moderation and community dynamics, and help execute outreach and promotional plans. Minimum 8 hours/week for at least six months.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Provide technical and customer support for hardware and network outages through phone, email, software, and internal requests. Diagnose issues using multiple software tools, coordinate with internal and external stakeholders, communicate solutions, meet response-time targets, gather product feedback, identify proactive improvements, and build strong customer relationships. The role is remote-first and supports customers across manufacturing environments.

Provide empathetic, accurate support to clients and employees navigating education benefits, loan forgiveness, tuition assistance, repayment assistance, and refinancing. Respond through phone, email, chat, SMS, and ticketing systems; resolve non-technical issues using approved workflows; assess needs and documentation; collaborate on escalated cases; identify workflow improvements; and maintain detailed CRM case records.

Provide senior-level technical support for a cloud backup platform by troubleshooting customer issues, analyzing logs, networking, Linux systems, and code. Escalate complex incidents, coordinate with product and engineering teams, maintain documentation, and design automation that scales support operations. Participate in after-hours, holiday, and weekend on-call coverage while working primarily 9–6 EST.

Provides technical customer support to online merchants through live chat, email, and occasional phone calls. Troubleshoots issues, gathers context, escalates bugs to engineering, identifies trends, and recommends improvements. The role also contributes to documentation, best practices, incident reporting, and merchant product expertise while collaborating within a remote swarm-support model.

Provide email, chat, and occasional phone support to B2B customers. Own issues from investigation through resolution or escalation, recreate scenarios in test environments, identify product solutions, anticipate customer needs, and meet productivity, satisfaction, and reliability goals.

Provide remote technical support for a health services platform through email, chat, and other channels. Troubleshoot and investigate platform issues, explain functionality, document solutions, monitor tickets, and escalate complex problems to engineering. Collaborate with Product and Engineering teams on customer feedback and recurring issues while contributing to internal knowledge bases. The role supports junior and middle-level candidates and may involve SaaS applications, APIs, logs, databases, SQL, and ticketing tools.

Leads GoDaddy’s Commerce Support organization and strategy for merchant onboarding, activation, adoption, retention, and growth. Oversees customer-facing teams, service delivery, workforce planning, operational performance, and P&L management. Drives AI-enabled support transformation through automation, agent assistance, self-service, analytics, and process modernization. Partners with Product, Engineering, Sales, Risk, and GTM leaders to improve merchant outcomes, increase product adoption, reduce churn, and scale operational efficiency.

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.