Top Remote Customer Support Jobs in San Diego, CA

Engages with customers through online chat, answers questions, provides accurate information and solutions, resolves issues efficiently, documents interactions, and contributes to customer service improvements. The role requires strong written communication, multitasking, time management, basic computer proficiency, and a customer-focused attitude.

Provides remote customer support to travelers before, during, and after trips. Responsibilities include answering travel inquiries, updating itineraries, handling cancellations and special requests, monitoring upcoming trips, proactively communicating with clients, and resolving issues while maintaining a positive customer experience.

Provide timely, professional customer support via live chat, resolve inquiries, recommend products using product knowledge, collaborate cross-functionally, and continuously improve service skills.

Own and consolidate the customer support knowledge base for human specialists and an AI Support agent. Audit, migrate, structure, and maintain articles, troubleshooting guides, and product documentation. Keep content current with weekly product releases, use ticket and search data to identify gaps, and build AI-assisted workflows for content creation and maintenance. Partner with Product, Engineering, AI Support, and Enablement SMEs to validate and improve knowledge quality, accuracy, and adoption.

Provides customer support through phone, email, chat, and in-person channels; answers questions, resolves complaints, processes orders, updates accounts, and maintains accurate CRM records. Coordinates with internal departments to address billing, shipping, service, and account issues. The role requires professional communication, empathy, problem-solving, product knowledge, accurate documentation, and adherence to customer satisfaction and productivity targets.

Provides customer support through phone, email, chat, and in-person interactions; answers questions, resolves complaints, processes orders and returns, updates accounts, tracks requests, and documents interactions in CRM systems. Coordinates with internal departments to resolve billing, shipping, and service issues while maintaining accurate records and meeting customer satisfaction, response-time, quality, and productivity goals.

Own complex number-porting escalations for high-value customers, partners, and internal teams. Coordinate with carriers, drive issue resolution, manage communications, mentor Porting Specialists, and improve team processes, documentation, training, and KPIs. Lead porting-related projects and provide occasional after-hours or on-call support for critical issues.

Provide high-volume borrower support by phone and other channels, assisting with lending applications, payments, refunds, and account questions. Own issues through resolution, document interactions, follow lending requirements, identify risks and recurring customer pain points, and collaborate cross-functionally on improvements. Use AI tools and customer support platforms to improve efficiency and outcomes while maintaining empathy, accuracy, privacy, and consumer trust. Weekend availability is required.

Provides customer support across phone, email, chat, and in-person channels; resolves complaints, processes orders, manages accounts, documents interactions, and coordinates with internal teams. The role requires accurate communication, problem-solving, empathy, product knowledge, and adherence to service standards. Performance is measured through satisfaction, response and resolution times, productivity, accuracy, and policy compliance.

Provides product support, training, education, and advocacy for patients, study participants, clinicians, and staff using Cala Health medical devices. Builds customer relationships, documents interactions, handles escalations, serves as a product subject-matter expert, gathers patient feedback, supports emerging business models, and collaborates with marketing, product development, sales, and territory teams.