Top Remote Customer Support Jobs in San Diego, CA

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Lead cross-functional initiatives to improve customer support experience by synthesizing frontline insights, prioritizing improvements, embedding in product development, and driving adoption of automation and AI. Own end-to-end delivery, define success metrics (CSAT, NPS, FCR, AHT), build a high-performing team, and influence senior leadership to scale support tooling and processes.

Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Provide virtual customer support and onboarding for the Career Edge app and website, facilitate online workshops and orientations, run digital outreach campaigns, assist participants with online intakes and applications, document engagement in reporting databases, and deliver concierge-level remote assistance via chat, email, and video calls.

Handle high-volume inbound customer calls and transactional support requests (account updates, order status, billing). Document interactions in case systems, manage follow-ups and queues, escalate as needed, and use Salesforce and Office 365 to support timely, quality resolutions.

Handle inbound or outbound calls with prospective students, screen inquiries using interactive scripts, warm-transfer qualified leads to admissions advisors, disposition calls accurately, meet quality and performance metrics, log into multiple contact systems, and work flexible shifts including evenings and weekends.