Top Remote Operations & Support Jobs in San Diego, CA

Leads enterprise process architecture, value-stream optimization, operational re-engineering, and cross-functional workflow improvement. Designs target operating models, maps current and future processes, identifies bottlenecks, defines business and system requirements, and partners with Operations, Field Services, Go-To-Market, Product, Technology, and executive leaders. Establishes process standards and governance, supports platform migrations and global expansion, and develops continuous-improvement capabilities across matrixed teams.

Provides remote administrative support to leadership, including calendar management, meeting scheduling, travel arrangements, expense tracking, event planning, project coordination, presentations, and cross-functional communication. The role manages confidential information, supports People Operations, and helps leaders stay organized in a fast-paced environment while using Google Workspace and AI tools to improve efficiency.

Own the product operations operating model from launch through scale. Build SOPs, exception taxonomies, escalation paths, metrics, and operational workflows; work directly in customer operations to identify failure patterns and automation opportunities; investigate unproductized processes; and translate operational insights into product and engineering priorities.

Leads cargo claims operations, managing a portfolio of 90+ active and complex high-value claims. Responsibilities include claim investigation, documentation, negotiation, salvage and recovery decisions, insurance coverage administration, regulatory reporting, deadline management, process improvement, and mentoring claims staff. The role works with customers, shippers, carriers, consignees, and agents while ensuring accurate and compliant claim resolution.

Coordinate meetings, track and complete action items, support strategic projects and business planning, improve operational processes, document procedures, monitor internal and external SLAs, and collaborate cross-functionally in a fast-paced technology company.

Leads Money Canvas Coaching Operations, owning the coaching delivery strategy, operating model, roadmap, performance metrics, workforce planning, and service quality. Manages Coach Managers and 40+ geographically dispersed coaches, develops leadership and culture, improves engagement and retention, and drives operational excellence. Partners with Product, Engineering, Design, HR, Learning Operations, and Strategic Operations to prioritize initiatives, implement new capabilities, and improve coaching and customer experiences.

Provide Tier 1 technical support for Fluke Reliability software through phone, email, web meetings, and chat. Troubleshoot customer issues, research solutions, communicate technical information clearly, document interactions, and support end users in Microsoft and web-based environments. The role requires strong problem-solving, communication, organization, customer-service orientation, and the ability to work efficiently in a fast-paced team environment.

Leads the strategic and operational infrastructure supporting Sales and Customer Success, including reporting, forecasting, CRM governance, territory planning, compensation input, vendor management, and process improvement. Manages the Revenue Operations team and partners cross-functionally on systems, automation, and AI initiatives. Owns the function’s operating model, technology strategy, data quality, KPI framework, and long-term evolution.

Leads systems research and business analysis to identify impacted systems, interfaces, dependencies, and affected business areas. Elicits and documents requirements, creates Agile features and stories, facilitates stakeholder workshops, performs root cause analysis, supports QA testing, and develops training and documentation. Serves as a liaison between technical teams and business users while analyzing complex processes and enterprise systems in a healthcare environment.

Leads the Order Administration team responsible for processing and validating sales orders, managing order pipelines, securing customer documentation, and supporting timely service delivery. Oversees workload allocation, reporting, service-level compliance, team performance, and process improvements while partnering with Sales, Customer Experience, Service Delivery, and other operations teams. The role also drives cross-functional initiatives, resolves service needs, and maintains customer-focused delivery standards.