Top Remote Customer Success & Experience Jobs in San Antonio, TX

Owns retention, customer satisfaction, platform adoption, and renewals for a portfolio of global B2B SaaS accounts. Builds executive relationships, monitors customer health and usage, leads business reviews, coordinates onboarding and technical delivery, resolves issues, communicates product value, and maintains account plans in Gainsight and Salesforce. Partners cross-functionally with Sales, Solutions Architecture, Shared Success, Product, Security, and Program Management to deliver customer outcomes and reduce renewal risk.

Lead and develop a team of 8–10 Account Managers responsible for renewals, retention, revenue expansion, forecasting, and strategic customer relationships. Coach team members, improve customer journey processes, reduce churn, uncover growth opportunities, and partner with Customer Success and Sales to deliver customer outcomes. The role also includes recruiting talent, managing performance visibility, handling senior-client relationships and escalations, and shaping account strategy through data-driven insights.

Manage strategic advertiser accounts throughout the campaign lifecycle, serving as a consultative advisor and primary client contact. Monitor campaign performance, identify optimization and revenue-growth opportunities, resolve issues, and present insights and recommendations. Lead client onboarding and education, collaborate with Sales, Product, and Operations, advocate for customer needs, and use AI-powered workflows to improve analysis, efficiency, and client outcomes.

The Client Success Manager manages client relationships and member engagement programs across the Midwest. Responsibilities include developing revenue growth plans, analyzing engagement data, coordinating onsite and virtual events, supporting account implementations, preparing client materials, managing client interactions, and collaborating with Marketing, Clinical Operations, Technology, Data Science, and Product teams. The role requires at least three years of client success, marketing, or member experience and up to 50% travel.

Lead complex workforce SaaS implementations from discovery and solution design through launch, adoption, optimization, renewal, and expansion. Advise executive and operational stakeholders, facilitate strategic planning and implementation workshops, manage workstreams and dependencies, and translate customer needs into scalable product solutions. Partner with Product, Engineering, Data, and Design while providing workforce-market expertise, driving stakeholder alignment, platform adoption, and long-term customer outcomes.

Manage strategic client relationships across adoption, expansion, advocacy, and renewal. Help customers design and optimize learning programs using Absorb LMS, deliver training and enablement, measure program effectiveness and ROI, monitor account health, address risks, and identify expansion opportunities. Collaborate with Product, Support, and Professional Services while maintaining accurate client documentation.

Support customer onboarding and ongoing platform use, build customer relationships, answer questions, resolve issues, monitor satisfaction and engagement, conduct demonstrations, gather feedback, improve adoption and retention, maintain CRM records, and prepare customer activity reports. Collaborate with Support, Product, Engineering, and Sales teams to address customer needs.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Serve as the primary customer liaison for revenue cycle management services, building relationships and driving satisfaction, retention, and advocacy. Analyze performance metrics, identify trends, provide actionable reports, resolve customer issues, and recommend workflow improvements. Collaborate with billing, operations, product, and other internal teams to optimize service delivery. The role requires deep revenue cycle expertise, customer engagement skills, strong communication, and up to 10% overnight travel.

Leads the end-to-end customer support organization, owning service-level performance, case resolution, quality assurance, workforce planning, tooling, and operational scalability. Builds technically skilled support teams, career ladders, training systems, and high-performance culture. Partners with Product and Engineering to turn support insights into roadmap improvements and reduce future case volume. Establishes data-driven processes, dashboards, AI-assisted resolution oversight, and strategic operating models for a growing SaaS healthcare platform.