Top Remote Customer Success & Experience Jobs in San Antonio, TX

Lead professional services sales for Travel, Transportation & Hospitality accounts. Own territory strategy, pipeline, quota (up to $15M), bookings, margin, and customer outcomes. Drive consultative selling with C‑suite, enable delivery handoffs, negotiate deals with procurement, and develop repeatable micro‑vertical motions to scale services adoption and long‑term value.

Own the post-sale customer journey: lead onboarding, monitor platform usage, run reviews/workshops, troubleshoot technical issues, coordinate cross-functional responses, and advocate for customer needs to drive measurable value.

Lead strategy and execution for customer operations across Success, Support, Services, and Marketing Ops. Define operating model, systems and data architecture, AI and automation roadmap, cross-functional workflows, reporting, and change management to scale consistent, measurable customer lifecycle operations. Partner with Product, Engineering, IT and go-to-market teams and build a high-performing operations organization focused on automation impact, operational discipline, and measurable business outcomes.

Own a community workstream end-to-end, manage member moderation and support, curate live and virtual programming, surface member insights, onboard members, and partner cross-functionally with product, sales, and partnerships to grow engagement.

Manage a portfolio of client accounts from onboarding through campaign delivery. Set up and optimize programs in Salesforce, monitor timelines and deliverables, analyze performance, present insights, and coordinate cross-functional teams to resolve issues and identify upsell opportunities. Ensure account health and contribute ideas to improve products and processes.

Serve as the primary enterprise Customer Success Manager to drive adoption, retention, and expansion. Build Mutual Success Plans, deliver QBRs, analyze customer data for insights, lead executive conversations and trainings, partner internally to remove blockers, and demonstrate measurable ROI while guiding customers on sales engagement best practices.

Manage end-to-end client implementations of MeridianLink software, lead onboarding and integrations, coordinate cross-functional teams, ensure on-time delivery, drive adoption, educate clients on advanced capabilities, and translate feedback to Product.

Lead and scale the SMB customer success function to drive retention, adoption, and expansion. Hire and manage CSMs, define playbooks and segmentation, oversee onboarding-to-renewal lifecycle, monitor health scores, forecast retention, and collaborate cross-functionally to surface customer feedback and growth opportunities.

Lead and build the SMB Customer Success organization for dental customers (DSOs), driving retention, adoption, and expansion. Hire and manage CSMs, define success strategies and playbooks, manage post-sale lifecycle (onboarding to renewal), track health scores and forecasts, collaborate cross-functionally, maintain customer relationships, and support regulatory complaint trending and reporting.

Lead technical implementations and onboarding for Overjet products, owning lifecycle from kickoff to go-live. Design solutions, configure systems, manage integrations and data pipelines (primarily Windows), run scoping calls, automate workflows with AI tooling, and coordinate across Sales, Engineering, and Customer Success.

Manage a book of 50–70 growth-stage merchants to drive retention, product adoption, and expansion. Conduct business reviews and success plans, use data and health signals to prioritize work, partner with Sales and cross-functional teams, and resolve product/support issues to achieve measurable merchant outcomes.

Provide technical support to merchants using the Recharge subscription platform: troubleshoot issues, answer technical questions, communicate clearly, escalate bugs to engineering with context, use Intercom and ticketing tools, make occasional outbound calls, and contribute to team goals while working shift-based West Coast hours.

Serve as a trusted advisor to enterprise clients, driving product adoption, retention, and expansion. Manage ~50–100 accounts, create success plans and KPIs, monitor client health, coordinate cross-functional teams, identify upsell opportunities, and provide product feedback to inform roadmap and improve outcomes.

Manage a portfolio of ~35 enterprise trade service customers, build senior relationships, drive adoption, analyze engagement/KPIs, identify upsell opportunities, solve complex problems, mentor new hires, and improve customer experience and processes.

Lead post-sale adoption of new SaaS features by training, enabling integrations, driving adoption KPIs, building customer relationships, and collaborating with cross-functional teams to measure business impact and retention.