Top Remote Customer Success & Experience Jobs in San Antonio, TX

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Answer owner relations calls about revenue, land, division orders, JIB, A/R, and A&P. Log and track inquiries in a case system, follow up on unresolved issues, build client relationships, handle difficult interactions professionally, and cross-train to expand skills.

Manage enterprise deployments of Samsara's IoT platform to drive adoption and time-to-value. Create launch plans and roadmaps, track implementation progress and account health, run trainings and demos, troubleshoot with stakeholders, and coordinate cross-functionally to ensure successful long-term customer relationships.

Serve as senior relationship owner for high-value Coinbase customers: manage complex escalations end-to-end, drive onboarding and product adoption, mentor junior agents, surface feedback and trends to improve processes, and partner cross-functionally to deliver measurable improvements in satisfaction, retention, and product use.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Support Senior Account Manager in managing large partner relationships and SMB accounts. Project-manage marketing campaign execution, generate and analyze campaign reporting, provide optimization recommendations, onboard and educate clients, collaborate with data scientists and internal stakeholders, and deliver business reviews to demonstrate value.

Manage a portfolio of customers to drive adoption and business outcomes for ServiceNow products. Ensure technical health and up-to-date product versions, apply Success Plays, create use cases, coordinate cross-team issue resolution, oversee projects, and rapidly resolve escalations to maximize customer value and license usage.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

The Enterprise Client Success Manager will manage enterprise client relationships, ensuring adoption, satisfaction, and growth while providing operational support and insights for strategic account expansion.

As a Technical Account Manager at mabl, you will manage relationships with enterprise customers, guide their use of mabl's testing platform, troubleshoot implementation issues, and advocate for their success internally.