Top Remote IT Support & Helpdesk Jobs in San Antonio, TX

Provide Tier 1 support for credit union clients using core banking platforms. Diagnose and resolve member data, transaction, account maintenance, and configuration issues; log and escalate tickets; assist with installs and updates; maintain documentation and knowledge base; deliver user training and excellent client service.

Provide Tier 1/2 remote IT support, manage corporate IT systems and applications, onboard/offboard employees, patch and maintain laptops via Iru MDM, enforce security controls (MFA/SSO), handle Zoom A/V issues, maintain inventory, and use Jira for ticketing and tracking.

Support deployment, maintenance, and sustainment of learning products in Cornerstone OnDemand: configure courses/playlists, upload and test assets, provide Tier II support, manage user roles, maintain documentation, and produce reports.

Serve as primary technical contact for partner banks, troubleshoot API/connectivity/payment issues, manage support queues and incidents, run RCA, create runbooks, and collaborate with Engineering and Product to improve reliability and scalability.

Administer Adobe Creative Cloud licensing, Admin Console, and user provisioning. Provide day-to-day support and troubleshooting for Creative Cloud apps. Support Microsoft Copilot and Power Platform administration, governance, and user enablement. Partner with security/compliance on generative AI and content protection policies, manage deployments and identity integration, monitor service health, create runbooks and documentation, and deliver training and support.

Provide advanced technical support and escalation for Merge Healthcare products. Troubleshoot complex hardware, OS, network, and medical-imaging issues; handle inbound/outbound calls; document cases in CRM; perform remote upgrades and preventative maintenance; escalate and drive resolutions; contribute to knowledgebase; maintain customer satisfaction. Travel ~10%.

Provide hands-on technical customer support for server, networking, and video systems. Troubleshoot deployments, networking, codecs, and streaming protocols; perform root-cause analysis, update tickets, escalate defects, and collaborate with engineering to resolve issues within SLAs.

Provide Tier 1/2 application and production support for a 24x7 platform: monitor system health, troubleshoot incidents, manage escalations, perform FTP support, automate tasks, maintain documentation, and communicate with customers and internal teams.

Provide hands-on IT support for North America users and global onboarding: manage device procurement, provisioning (Intune, Apple Business Manager), mailbox and identity administration (Microsoft 365/Exchange, HiBob), ticket resolution within SLAs, shipping/logistics, offboarding, and light infrastructure and automation support.

Provide remote technical support for a telehealth platform: troubleshoot login, connectivity, and system errors; guide users through features; document issues and escalate complex problems to engineering; collaborate with product teams to improve user experience.