Top Remote IT Support & Helpdesk Jobs in San Antonio, TX

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Lead and manage the Service Desk team, owning hiring, workforce planning, KPIs/SLAs, escalation governance, ITSM maturity, knowledge management, and cross-team collaboration to ensure high-quality end-user support.

Provide 2nd/3rd shift IT support for a remote workforce, focusing on macOS and Apple device troubleshooting, Google Workspace and Okta administration, MDM and asset management, ticketing, documentation, AI-enabled workflow automation, and collaboration with IT/security for endpoint hygiene and incident escalation.

Provide hands-on end-user IT support: troubleshoot OS/software, respond to tickets, apply patches, manage user accounts via Okta, configure MDM-managed mobile devices, and support Slack and Google Workspace integrations.

Provide senior-level technical oversight for CAPPS ERP (HR/Payroll/Financials): manage vendor development/testing, ensure coding and SDLC compliance, oversee accessibility (WCAG 2.1), perform Level 2 service desk support, review code and integrations, participate in disaster recovery and SOC-1 activities, and maintain IT security and ITIL-based service practices.

Design, implement, and support secure, scalable endpoint management for macOS, iOS/iPadOS, and Android using Jamf, Intune, and Apple Business Manager. Automate device enrollment and lifecycle, build configuration profiles and policies, integrate with Azure AD/Entra ID and endpoint protection, document processes, deliver projects, mentor support teams, maintain observability/KPIs, manage vendor relationships, and participate in on-call incident response.

Provide daily administration and support of ServiceNow (incidents, changes, service catalog); manage user roles/access; implement integrations and upgrades; coordinate requirements, testing, and documentation; collaborate with service managers and developers; use ServiceNow low-code/no-code and support other Applications team projects.

Administer and support enterprise databases and analytics applications across cloud and hybrid environments. Monitor performance, storage, backups, and disaster recovery; troubleshoot issues; manage user access and security; support upgrades, patching, and configuration; and maintain operational documentation and procedures to ensure availability, scalability, and reliability.