Top Remote IT Support & Helpdesk Jobs in San Antonio, TX

Provide remote technical support for Dealer.com customers: handle escalated requests, troubleshoot website/hardware/software/user access issues, train customers, document cases, follow up, and coordinate with internal teams to resolve complex problems.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide 24x7 Tier II technical support for CBP users: troubleshoot hardware, Windows, Office 365, AD, VPN, MDM, PIV access; manage incidents in ServiceNow; perform remote installations, meet SLA targets, and escalate complex issues.

Lead IT operations, enterprise applications, and infrastructure. Manage Google Workspace, Microsoft 365, HubSpot, Hootsuite, cloud environments (AWS/Azure/GCP), device lifecycle, monitoring, backup and disaster recovery. Oversee IT support, onboarding, incident response, vendor relationships, and IT team development while collaborating with business leaders to ensure reliable, scalable technology and service delivery.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.

Provide Tier 2 remote technical support for high-speed fiber internet via phone and email. Troubleshoot issues, monitor automated alerts, escalate outages within 15 minutes, and support customers during service disruptions. Must handle call control, work independently, and cover specified night and weekend shifts.