Top Remote Operations & Support Jobs in San Antonio, TX

Supports customer operations by improving data quality, consistency, and usability across Salesforce, ServiceNow, MyAlkami, and PingIdentity. Audits data flows, identifies record issues, documents integrations and processes, refines intake forms, supports dashboards and data cleanup, and participates in user acceptance testing. Collaborates with cross-functional stakeholders to establish data standards and improve customer and employee workflows. This remote contractor role is designed for recent graduates or career changers with strong organization, communication, and spreadsheet skills.

Create and optimize customer-facing FAQs, Help Center content, SOPs, macros, and workflow documentation. Structure and tag knowledge for AI, LLM, and semantic-search retrieval; collaborate with support, product, and subject-matter teams; and monitor knowledge adoption and search effectiveness. The intake update additionally describes a remote full-stack development project using Kotlin, Java, Ruby, React, architecture, implementation, production support, and Agile/Scrum practices.

One-year internship program for junior and senior students pursuing a master's degree or current master's students. Interns complete meaningful projects related to their majors, collaborate with professionals, develop career skills, and work part-time during the academic year and full-time during summer. Positions span business, technology, engineering, finance, marketing, HR, sales, supply chain, and other disciplines.

Enhances Revenue Cycle efficiency by designing and implementing automation and optimization solutions using Epic, Studio-X, Power Automate, and Copilot Studio. The role streamlines workflows, reduces manual effort, supports scalability, applies lean methodology, and promotes continuous improvement. Responsibilities include cross-department collaboration, coding and process improvement, training, ongoing support, and leveraging emerging technologies to improve operational performance.

Handles inbound and outbound customer communications to secure the return of rental equipment, resolve inquiries and complaints, update records, document interactions, and escalate unresolved issues. The role also supports client retention, converts customers to private pay when applicable, identifies root causes, recommends process improvements, and meets productivity and quality goals.

Coordinates and processes broadcaster and content-owner requests for US TV channels. Reviews and validates channel information, records updates in internal systems, investigates workflow or data issues, tracks follow-ups, and coordinates with ingest, technical, editorial, and scheduling teams. The role also involves professional communication with external partners, maintaining accurate documentation, and escalating issues when needed.

Leads a team handling commercial general liability claims across multiple jurisdictions. Responsibilities include workload assignment, technical coaching, claims investigation and evaluation, reserving, litigation management, negotiation, settlements, file audits, compliance monitoring, staff development, process improvement, and strategic initiatives. The role requires extensive insurance coverage knowledge, leadership experience, contractual analysis, negotiation skills, and at least ten years of commercial general liability claims experience.

Provides technical support for lighting products through phone and email, troubleshoots customer issues, creates technical documentation, supports advanced sales inquiries, and assists with warranty claims. Collaborates with Product Management, Engineering, management, and external product affiliates to maintain accurate product data and timelines. The role requires strong customer service, deductive reasoning, organizational skills, and the ability to understand technical products and manage projects.

Supports workforce planning and contact center operations through forecasting, scheduling, queue management, capacity planning, service-level monitoring, and telephony platform administration. Analyzes call and workforce data, investigates operational issues, produces performance reports, and recommends improvements. The role collaborates with operational and technical stakeholders, supports system implementations and migrations, and participates in a 24/7 on-call rotation.

Analyzes and documents business, functional, and technical requirements for a Department of Defense identity and authentication platform. Develops user stories, use cases, process maps, workflow diagrams, wireframes, functional specifications, and requirements traceability documentation. Collaborates with stakeholders and technical teams throughout Agile development, testing, and implementation. Supports backlog refinement, sprint planning, governance compliance, reporting, and process improvement for authentication, enrollment, account recovery, proxy access, and application integration capabilities.