Top Remote Operations & Support Jobs in San Antonio, TX

Administer and configure a complex Salesforce org: manage daily configuration requests, build declarative solutions (Flows, custom objects/fields, layouts), handle DevOps deployments with Copado/GitLab, manage security and data (OWD, permission sets, ETL tools), document requirements in Jira, and continuously optimize platform performance and usability.

Lead strategy and execution of enablement programs for Sales teams, ensuring effective engagement with prospects and improving performance metrics. Build scalable processes, enhance onboarding experiences, and manage training resources for rapid team development.

Monitor real-time queue performance, attendance, and agent adherence; update schedules; prepare and present daily performance data; support workforce management and clinical leadership with staffing analysis and process improvements in a contact center.

Lead and build an operations team to manage claims recoveries, complex coverage and high-reserve reviews, fraud and E&O exposures, and service compliance. Provide data analytics support, operational onboarding, training, audits, and act as liaison between field operations, compliance, and sales. Participate in special projects and ensure consistent adjudication and service standards for program business.

Provide 1st–2nd line IT support for executives in the New York office, manage high-priority incidents via ServiceNow, troubleshoot Microsoft and mobile technologies, administer Active Directory, escalate to technical teams, support desk moves and out-of-hours events, and maintain compliance with FCA and ITIL practices.

Provide executive support to the CRO and commercial organization: manage calendars, travel, inbox triage, and meeting ops; run the sales rhythm of business; prepare presentations and Salesforce-sourced reports; coordinate events and on-site support; handle expense reconciliation, contracts, onboarding, and cross-functional coordination to keep the global sales org operating efficiently.

Own carrier-facing support tickets end-to-end: reproduce and resolve Tier 1/2 issues across front-end, API, and database layers. Use SQL, logs, and API tools to diagnose, provide workarounds, produce carrier-grade RCAs, maintain KB/runbooks, participate in on-call rotation, and proactively surface systemic issues to engineering. Fluent, validated use of AI tooling expected.

Implement and configure CentralSquare public safety software, document requirements, integrate third-party systems (APIs/REST/SOAP), perform testing, support system rollouts, collaborate with development and project teams, mentor junior consultants, and assist with escalations to ensure successful customer implementations.

Lead data-driven analyses and cross-functional operational initiatives to improve patient conversion, provider utilization, and operational efficiency. Build reporting infrastructure and dashboards with Product and Data, define metrics, and partner across Operations, Clinical, Finance, and Commercial to implement and measure process improvements and scalable insights.

Lead and scale internal business functions (HR, finance, payroll, legal, compliance, executive support). Drive operational strategy with the CEO, manage cross-functional teams, improve systems/processes, oversee payroll and financial reporting, manage external counsel, and serve as escalation point to ensure compliant, scalable operations in a high-growth logistics startup.