Top Remote Customer Success & Experience Jobs in Salt Lake City, UT

Configure customer environments, migrate and validate data, translate requirements into system setups, and perform quality assurance for SaaS implementations. Support testing, issue resolution, go-live preparation, documentation, and post-launch activities while collaborating with Support, Product, Engineering, and senior consultants. Participate in customer calls and progressively assume direct client communication as implementation expertise develops.

Own the full customer lifecycle for commercial accounts, including implementation, adoption, success planning, renewals, expansion, forecasting, and executive engagement. Partner strategically with customers to drive business impact, identify growth opportunities, resolve renewal risks, track account metrics, and collaborate cross-functionally to improve customer outcomes.

The Social Media Associate will manage Facebook communications, collaborate with marketing teams, and stay updated on trends while understanding client needs.

Manage mid-market SaaS customers from adoption through renewal. Build trusted relationships, drive platform adoption and measurable customer value, resolve technical issues, identify expansion opportunities, forecast and mitigate renewal risks, negotiate terms, and close renewals. Collaborate with Sales, Support, Deal Desk, Operations, and Product while advising customers on Samsara’s IoT platform and solutions.

Own complex enterprise customer escalations from engagement through resolution, coordinating Engineering, Support, Product, Customer Success, and Sales. Lead executive communications, maintain customer-facing resolution plans, manage commitments, coordinate with Incident Managers, and oversee post-escalation reviews and relationship repair. Develop escalation playbooks and process improvements while providing globally distributed, on-call support for high-severity customer situations.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Serve as a strategic advisor to physician and healthcare practice owners on accounting, tax, financial performance, profitability, compensation, cash flow, and operational strategy. Build executive client relationships, mentor internal teams, support growth and scalable advisory processes, and participate in business development and proposals.

Lead implementation and onboarding of private fund management software for private equity clients. Translate fund accounting, investment structures, and client requirements into business logic and product enhancements. Build relationships with CFOs and Controllers, plan rollouts, prioritize roadmap needs, and collaborate with Product and Engineering teams to design and test complex fund structures.

Lead customer escalations and recovery efforts for complex enterprise software issues. Build and manage a customer risk and escalation program, set severity and ownership, coordinate Support, Product, Engineering, and Delivery, and lead executive customer communications. Use technical judgment to diagnose issues, drive cross-functional decisions, establish recovery exit criteria, and identify recurring problems for product and process improvement. This is a senior individual contributor role without direct reports.