Top Remote Customer Support Jobs in Salt Lake City, UT

Lead and define strategic direction for Technical Support, driving AI transformation, operational efficiency, SLA and CSAT targets. Build and develop a multi-level support organization, manage executive escalations, partner cross-functionally with Product, Engineering, Sales, and Customer Success, and measure performance with KPIs to scale support delivery.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Provide bilingual (English/Spanish) frontline customer support via phone, email, SMS, and chat; assist Spanish-speaking families and stakeholders, translate communications, resolve issues, maintain records, escalate complex cases, meet performance targets, and collaborate to improve processes.

The Head of Product Support will lead the Product Support organization, defining support strategies, building scalable systems, and enhancing customer experience while managing a team of support professionals.

Provide timely, professional customer support via live chat, resolve inquiries, recommend products using product knowledge, collaborate cross-functionally, and continuously improve service skills.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Lead and grow a product support team for a live digital court reporting product (Maggie). Supervise analysts, triage and lead incident response for P0/P1 events, coordinate escalations to IT and engineering, run on-call rotations, develop runbooks/KB/training, track support metrics, provision hardware kits, and hire and train support staff.

Answer inbound phone calls from providers and collection staff to resolve claim status inquiries, explain billing processes and timing, coordinate with internal departments, meet service and availability standards, identify system/procedural issues, and complete assigned projects.

Own and scale operational infrastructure for the Customer Support team: administer support tooling (Zendesk), build automations and routing, design dashboards and reports, perform capacity planning, and create workflows. Partner across Support, Customer Success, Engineering, and Technical Support to optimize processes and metrics using SQL, BI tools, and AI tooling.