Our client is adding to their incredible service team with a Customer Support Specialist.
Flexible hours required; occasional evenings/weekends.
What You'll Do:
- Deliver exceptional support via email, chat, and phone
- Own customer issues end-to-end — diagnose, resolve, and escalate when needed
- Recreate and troubleshoot customer scenarios in test environments
- Provide tailored solutions to get customers back on track quickly
- Meet performance goals around productivity, satisfaction, and reliability
What We're Looking For:
- Customer-first attitude with strong written and verbal communication
- Technical aptitude to guide users of all skill levels
- Resourceful problem-solver who thrives without a documented playbook
- Proven track record in customer or technical support
Bonus:
- SaaS or tech startup experience
- Comfort with flexible scheduling including occasional nights/weekend
Minimum $20/hour with increases based on multiple factors
Skills Required
- Flexible hours including occasional evenings and weekends
- Strong written and verbal communication
- Technical aptitude to guide users of all skill levels
- Resourceful problem-solver who can work without documented playbooks
- Proven track record in customer or technical support
- SaaS or tech startup experience
What We Do
Fluid Consulting Services is a Boulder-based talent and technology consulting firm that helps businesses improve recruiting, HR, employer branding, operations, and the broader employee lifecycle. It provides talent strategy and acquisition services, including recruiting process design, direct placement, contract-to-hire, and RPO, while also supporting software development, team extension, and creative-first project delivery tailored to client needs and long-term organizational goals.
