Top Remote Customer Support Jobs in Salt Lake City, UT

Lead and improve Support Escalations by coaching and onboarding team members, managing critical customer incidents and executive communications, driving post-mortems and leadership-facing reporting, and delivering cross-functional projects and process improvements to reduce escalations and improve OKRs.

Frontline support for creators: manage inbound requests, troubleshoot technical issues, document product issues and trends, build support resources, escalate to Product/Engineering, and partner cross-functionally on process improvements.

Manage industry member communications, registration, and customer support for the Sundance Film Festival Industry Office. Maintain email lists, registration databases, and member resources; coordinate applications, troubleshoot registration issues, support onsite festival operations, and produce post‑Festival materials and wrap report.

Serve as the Tier 3 escalation point to investigate and resolve complex, high-risk customer, driver, and acquisition issues. Own end-to-end case resolution, coordinate cross-functionally, handle VIP escalations, provide guidance to outsourced teams, identify recurring problems, and recommend process improvements to reduce repeat contacts and churn.

Act as the NPR App users' advocate by resolving technical and UX issues end-to-end, triaging and verifying bugs, analyzing trends in app performance and sentiment, maintaining help documentation and response templates, and communicating actionable insights to product, design, and engineering teams to improve retention and audience trust.

Provide phone, email, and chat support to patients and doctors; resolve questions, follow workflows, document interactions, escalate appropriately, meet SLAs, and prioritize tasks in a fast-paced remote environment with evening and weekend coverage.

Lead CVR customer support strategy and operations, managing geographically dispersed teams to deliver case management, operational excellence, budgets, hiring, training, and cross-functional initiatives. Drive KPI measurement, continuous improvement, product feedback, and talent development to improve dealer, DMV, lender, insurer, and consumer outcomes.

Provide Tier I, client-facing support for healthcare customers via email, chat, text, and phone during scheduled hours. Triage and escalate tickets, coordinate internal follow-ups, contribute process-improvement ideas, and serve as a trusted resource for clinicians and system administrators. Entry-level role with growth potential.

Lead and scale Ethos' customer experience function by building CX processes, VoC systems, service channel strategy, and operational teams. Synthesize customer insights across channels, prioritize a CX roadmap, partner cross-functionally to drive outcomes, and pull/validate reporting directly from Salesforce and other platforms.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.