Top Remote Operations & Support Jobs in Salt Lake City, UT

Manage the LATAM Customer Support team and oversee Fin (Intercom) operations. Lead coaching, hiring, escalations, onboarding, workflow automation, AI deflection, self-service improvements, and support KPI performance. Partner cross-functionally with Product, Engineering, Sales, Account Management, and Payment Operations to represent customer needs, improve processes, and support strategic initiatives. The role also involves reporting on CSAT, response and resolution times, SLAs, QA scores, and driving scalable customer support programs.

Provides frontline GIS support for DATAMARK clients by triaging and resolving GIS data and software tickets, diagnosing spatial data issues in Esri tools, documenting interactions, escalating defects, troubleshooting remotely, maintaining knowledge-base content, and supporting client onboarding and retention. The role requires GIS proficiency, strong communication, customer service, and the ability to manage multiple support tickets.

Oversee 90–125 franchised Wingstop restaurants across Colorado and Utah, serving as the primary franchisee liaison. Own portfolio P&L, operational performance, revenue growth, profitability, brand standards, and KPI results. Conduct restaurant visits, coach partners, analyze dashboards, lead quarterly business reviews, develop strategic improvement plans, and communicate best practices. Travel up to 75%, including nights, weekends, and holidays, while managing competing priorities and supporting long-term franchise success.

Manage and align risk policies, workflows, and due diligence with financial partners. Evaluate merchants, identify trends, use data to drive process improvements, and build scalable operational controls and reporting to mitigate partner and regulatory risk.

Leads revenue quality strategy and operations to improve yield, surcharge attainment, profitability, and revenue integrity. Manages and develops professional teams, implements process improvements and technology automation, builds cross-functional relationships with sales, pricing, marketing, and operations, and delivers reporting, training, policies, and leadership development. The role is based in Memphis, Tennessee, or Harrison, Arkansas, with regular onsite work and some travel.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Advises adult learners through university application and admissions processes, from initial discovery through the first week of classes. Manages student files, tracks admissions progress, identifies educational goals, provides enrollment resources, and supports successful conversion and enrollment. Collaborates with university partners, maintains accurate and confidential records, follows security and data policies, and uses student-management technologies to deliver effective support.

Supports the Policy Team through executive assistance, project coordination, meeting and special-event management, expense reporting, data and information management, reporting, contracts and budget support, communications, and administrative process improvement. The role coordinates stakeholders, tracks action items, manages schedules and logistics, ensures policy compliance, conducts research and analysis, and supports workflow improvements across teams.

Supports provider account data quality and engagement workflows for the Practice Access Management team. Maintains accurate Salesforce accounts and contacts, resolves duplicates and data issues, monitors workflow alerts, conducts outbound outreach to provider offices, verifies practice information and communication consent, documents interactions, handles inbound pharmacy requests, and makes timely handoffs to the PAM team.

Leads operational excellence for automotive warranty claims processing by designing scalable operating models, standardizing workflows, driving Lean and Six Sigma improvements, identifying automation opportunities, developing operational analytics, and leading cross-functional transformation. The role partners with Production, Product, Technology, Quality, Data, and executive leadership to improve productivity, quality, cost, speed, and scalability while reducing manual effort and controlling realized benefits.