Top Remote Operations & Support Jobs in Salt Lake City, UT

Manage, verify, and audit digital mail and business documents, ensuring regulatory compliance and effective communication with clients and agencies.

Provide back-to-back phone-based customer service and technical troubleshooting for DISH TV customers. Address billing, programming, and technical questions, resolve customer needs, and promote relevant products and services. This full-time remote role includes paid training, company-provided equipment, evening and weekend shift flexibility, and requires fluent English and Spanish, a dedicated home workspace, reliable wired internet, and residence in an eligible state.

Manage, investigate, and resolve attorney-represented auto and homeowner bodily injury claims. Evaluate coverage, liability, damages, reserves; coordinate with counsel; prepare for trials/hearings; identify subrogation and SIU referrals; communicate with claimants and stakeholders; maintain claim file security and billing for outside/in-house counsel.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide high-volume phone-based technical support, troubleshoot hardware/software/network/access issues, document incidents in ServiceNow or similar ITSM, escalate complex problems, recommend process improvements, and follow security and privacy policies while working from a secure remote workspace.

Lead GTM business operations for Commercial and Mid-market segments: set strategy, advise sales leaders, own planning/forecasting, run cross-functional strategic projects, generate analytics and AI-driven insights, hire and lead a high-performing team.

Leads aftersales performance across a Louisiana dealership territory by improving parts and service revenue, customer retention, satisfaction, and operational efficiency. Partners with dealer leadership, executes Customer Care & Aftersales initiatives, develops business plans, analyzes performance data, resolves customer concerns, and manages KPIs including NPS, service training, warranty processes, and EV compliance. The role requires autonomous decision-making, consultative influence, and frequent regional dealership visits.

Own operational reporting, diagnostic analysis, capacity planning, platform administration, system changes, process improvement, and cross-functional program execution. Partner with Product, Engineering, workforce planning, vendors, training, and quality teams to improve operational performance. Lead accountability mechanisms, roadmap alignment, AI and automation initiatives, and scaled delivery while mentoring teammates and influencing without formal authority.

Serve as the on-island liaison for the .ai TLD: manage stakeholder inquiries, coordinate with GOA and Identity Digital teams, support PR/communications, deliver presentations, produce technical documentation and reports, and participate in incident reviews to ensure registry service continuity.