Top Remote Operations & Support Jobs in Salt Lake City, UT

Handle high-volume inbound customer and technical support calls for DISH TV customers—answer billing, programming, and troubleshooting questions, promote products, and maintain engagement. Work full-time from home with company equipment, meet wired internet and home office requirements, complete pre-employment screening, and support evening/weekend shifts. Bilingual English/Spanish required.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Manage, verify, and audit digital mail and business documents, ensuring regulatory compliance and effective communication with clients and agencies.

The Compliance Reporting Program Manager will coordinate compliance and regulatory reporting initiatives, manage workflows, and drive cross-functional collaboration for accurate and timely reporting.

Lead the Patient Group's business operations: define strategy and operational frameworks, partner with Product/Engineering/Data to set priorities and roadmaps, align cross-functional stakeholders, and hire/mentor a lean ops team to scale patient acquisition, core experience, growth, and partnerships.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

The AVP, Innovation & Support Manager oversees projects in Residential Lending, ensuring compliance and operational efficiency while managing the Support team.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Provide high-volume, phone-based technical support and real-time troubleshooting for hardware, software, network, and access issues. Create and manage incidents in ServiceNow or similar ITSM tools, escalate complex problems, collaborate with internal teams, and recommend process improvements while maintaining security, data privacy, and excellent customer service in a remote workspace.