Top Remote Operations & Support Jobs in Salt Lake City, UT

The IT Infrastructure Managed Services Director leads cloud and network architecture solutions, drives business growth, and mentors teams, ensuring exceptional service delivery and client satisfaction.

Manage, verify, and audit digital mail and business documents, ensuring regulatory compliance and effective communication with clients and agencies.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Provide administrative support for group term life benefits: enter and maintain enrollment and portfolio data, troubleshoot systems, research escalations, handle referrals, support projects, and participate in customer meetings to resolve issues and explain procedures.

Lead aftersales performance across a Minneapolis district by partnering with dealership leadership to drive revenue, customer retention, and experience. Use data-driven analysis and standardized processes to implement CCA initiatives, improve service lane traffic, resolve warranty and goodwill issues, deliver on KPIs (SRT, NPS, retention, STS, EV compliance), and provide consultative coaching and business plans. Requires frequent onsite engagement and autonomous territory management.

Manage catastrophic and large-loss workers' compensation claims end-to-end: investigate, determine compensability, set reserves, control litigation, negotiate settlements (including structured settlements and MSAs), collaborate with stakeholders, mentor junior adjusters, and improve claims processes to achieve favorable outcomes and regulatory compliance.

Lead cross-functional initiatives to improve customer support experience by synthesizing frontline insights, prioritizing improvements, embedding in product development, and driving adoption of automation and AI. Own end-to-end delivery, define success metrics (CSAT, NPS, FCR, AHT), build a high-performing team, and influence senior leadership to scale support tooling and processes.

Lead and build the secured lending vendor oversight function, managing critical third-party lifecycle activities: inventory, risk tiering, due diligence, performance monitoring, issue remediation, contingency/exit planning, and producing exam-ready governance and reporting for bank partners and regulators.

Provide high-judgment executive support to the Chief AI and Autonomous Systems Officer and ELT members: manage complex calendars, global travel, briefing materials, stakeholder communications, action-item follow-up, onboarding support, and continuous process improvements to increase executive leverage.

Lead and develop a Platform Enablement team that bridges client-facing organizations and Engineering. Oversee escalation governance, triage efficiency, documentation strategy, telemetry-driven advocacy, process automation, and GenAI adoption to reduce MTTR and systemic platform friction. Serve as cross-functional translator for stakeholders and drive data-backed improvements to product and infrastructure.