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Top Remote Customer Success Jobs in Rochester, NY

864+ Job Results
14 Days Ago
United States
Remote
107 Employees
1-3 Years of Experience
107 Employees
1-3 Years of Experience
Digital Media
The Enterprise Support Specialist at SoundStack provides frontline technical support to VIP partners, ensuring their technical success and satisfaction. Responsibilities include customer onboarding, managing support tickets, proactive monitoring, client communication, and training customers on the platform. The ESS also works closely with internal teams to escalate issues and maintain documentation.
14 Days Ago
United States of America
Remote
1,069 Employees
3-5 Years of Experience
1,069 Employees
3-5 Years of Experience
Healthtech • Professional Services • Software
As a Payer Tracking Coordinator, you will respond to client inquiries, address client concerns, maintain detailed account records, attend client reviews, and collaborate with internal teams to improve processes and reporting.
14 Days Ago
US
Remote
93 Employees
65K-78K Annually
1-3 Years of Experience
93 Employees
65K-78K Annually
1-3 Years of Experience
Fintech
The Customer Experience Representative will engage with collectors via chat, email, and phone to assist with inquiries about auctions and card valuations. Responsibilities include handling complex account issues, documenting interactions, collaborating with teams to improve service quality, and gathering customer feedback to enhance user experience.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+35 More
14 Days Ago
United States
Remote
122 Employees
5-7 Years of Experience
122 Employees
5-7 Years of Experience
Artificial Intelligence • Natural Language Processing • Software • Conversational AI
As an Enterprise Customer Success Manager, you will manage a portfolio of customers, ensuring they achieve maximum value from the Level AI platform. Responsibilities include driving product adoption, monitoring customer health, conducting business reviews, and advocating for customer needs, all while collaborating with internal teams.
14 Days Ago
US
Remote
1,340 Employees
51K-71K Annually
1-3 Years of Experience
1,340 Employees
51K-71K Annually
1-3 Years of Experience
Retail • Sports • Wearables
The Brooks Guru Field Representative will manage field support to increase market share and sell-through in retail. Responsibilities include collaborating on product launches, educating retail associates, representing Brooks at running events, and maintaining reports and budgets.
Top Benefits:
401-K Matching
Child Care Benefits
Commuter Benefits
+47 More
14 Days Ago
USA
Remote
350 Employees
3-5 Years of Experience
350 Employees
3-5 Years of Experience
Healthtech • HR Tech • Software
The Client Success Manager at Rightway will manage a diverse portfolio of accounts, ensuring client satisfaction through regular communication and resolution of escalations. Responsibilities include data-driven decision making, collaboration with cross-functional teams, and training clients on Rightway’s services. The role requires developing advisory relationships and tracking account progress against KPIs.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+47 More
14 Days Ago
United States
Remote
80 Employees
110K-130K Annually
5-7 Years of Experience
80 Employees
110K-130K Annually
5-7 Years of Experience
Healthtech
As a Customer Success Manager at Eleos Health, you will enhance user engagement and product adoption across your accounts. You will lead upsell opportunities, understand client needs, monitor contract renewals, and work cross-functionally to meet customer goals, while conducting quarterly business reviews and presenting insights.
14 Days Ago
United States
Remote
1,585 Employees
7+ Years of Experience
1,585 Employees
7+ Years of Experience
Information Technology • Consulting
The Merge Channel Market Client Executive is responsible for selling Merge branded products through global channel partnerships. This role includes building relationships with channel partners, executing go-to-market strategies, managing customer relationships, and ensuring client satisfaction. A successful candidate will have extensive experience in enterprise imaging solutions and a strategic approach to sales.
14 Days Ago
USA
Remote
36 Employees
1-3 Years of Experience
36 Employees
1-3 Years of Experience
Healthtech • Consulting
The Cash Posting Specialist will manage the cash posting processes in healthcare systems, ensuring timely and accurate payments and adjustments. Responsibilities include reconciling cash drawers, researching insurance discrepancies, processing remittances, and handling customer payments while maintaining financial integrity.
14 Days Ago
US
Remote
206 Employees
90K-115K Annually
5-7 Years of Experience
206 Employees
90K-115K Annually
5-7 Years of Experience
Software
As a Customer Success Manager at Relocity, you'll manage onboarding and implementation processes for clients, drive the utilization of solutions, build and maintain client relationships, resolve escalations, follow up on invoices, and identify upsell opportunities. You will also develop materials for quarterly business reviews to enhance customer engagement and satisfaction.
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