Top Remote Customer Success Jobs in Rochester, NY
As a Support Specialist, you will provide expert support for our SaaS product, assisting customers with technical inquiries related to API integration, regulatory compliance, and product usage. You'll manage customer communications and collaborate with various teams to resolve issues efficiently, while continuously expanding your technical skills.
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As a Regional Events Specialist, you will coordinate regional event campaigns, maintain relationships with partners, collaborate with sales leads, manage marketing activities, track event metrics, and report on regional marketing activities to enhance market awareness for StackAdapt.
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The Senior Customer Support Representative is responsible for managing high-priority customer requests, resolving technical questions, and ensuring compliance with service level agreements. They will develop expert knowledge of the company’s products and workflows while collaborating with technical teams to address customer escalations and support issues.
Client Operations Specialist at Vise, responsible for overseeing account setup, document management, and internal operations tasks. Requires 2-4 years of financial services operations experience with proficiency in various software tools.
The Client Relationship Executive at Enlace Health manages client relationships throughout the lifecycle of accounts, focusing on maintaining satisfaction and delivering value through strategic initiatives. This role involves cultivating relationships with key decision-makers and leveraging data to enhance client experiences and drive account growth.
As an Enrollment Specialist, you will engage with prospective members to educate them about Thyme Care's services, encouraging them to enroll for support during their cancer journey. You'll make 80-100 outbound calls daily, build trust with members, explain program benefits, and gather necessary consent and information for enrollment while adhering to Care Team protocols.
The Implementation SOW & Proposals Specialist at UJET will develop and manage comprehensive SOW documents and pricing proposals, ensuring they meet company and client requirements. Responsibilities include coordinating with various teams, conducting risk assessments, facilitating reviews, maintaining standard documentation, and managing proposal requests efficiently.
The Customer Success Specialist will manage customer accounts, drive strategies to enhance customer satisfaction, retention, and value through BizzyCar’s solutions. Responsibilities include onboarding, conducting account reviews, gathering feedback, and collaborating with sales and technical teams to improve processes and address customer needs.
The Customer Success Manager will oversee a portfolio of mid-market clients, manage their relationships, address escalations, conduct business reviews, and support software adoption while ensuring client satisfaction.
The Operational Readiness Specialist will develop and manage the knowledge management strategy, ensuring documentation is accurate and accessible. Key duties include administering the CCaaS platform, supporting new client implementations, and delivering training. The role focuses on enhancing processes, content creation, and collaboration across teams to improve operational efficiency.
Top remote Companies in Rochester, NY Hiring Customer Success Roles
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