Top Remote Customer Success Jobs in Rochester, NY
As a Growth Enrollment Specialist at Carda Health, you will drive growth in patient enrollment by handling inquiries, converting leads into program participants, managing subscription conversations, and improving operational processes collaboratively with internal teams. You will play a pivotal role in ensuring a smooth enrollment experience for patients and contribute to strategic initiatives that enhance the company’s growth.
As an Ambassador for Open, you will build and engage a community around mindfulness practices. You'll share personal experiences, promote classes, and invite others to trial offers through your unique promo code. This role focuses on social media outreach and community engagement.
As a Customer Success Manager, you'll own relationships with Enterprise clients, delivering tailored marketing strategies and driving product adoption. You will forecast revenue, manage account growth, and analyze customer usage to enhance the client experience and identify product opportunities, working with cross-functional teams to maximize client satisfaction.
The Customer Support Representative at WorkRamp will troubleshoot issues, assist customers via chat and email, and collaborate with product and engineering teams. Responsibilities include maintaining support ticketing systems, communicating technical concepts, and ensuring SLA response times are met. This role is pivotal in enhancing customer experience and providing feedback for product improvement.
As a Principal Customer Success Architect, you will ensure the success of strategic customers, manage risk, and drive customer value by collaborating with account teams, developing best practices, and executing account plans. Your role will involve acting as a voice for customers, managing escalations, and developing programs to enhance adoption and retention.
The Customer Success Manager will build relationships with hospital executives, ensuring long-term success by driving product adoption and satisfaction. Responsibilities include conducting business reviews, analyzing customer gaps, tracking metrics, addressing issues, and collaborating with cross-functional teams to secure renewals and identify growth opportunities.
As a Client Experience Specialist, you will engage with consumers through various communication channels, help match them with financial advisors, schedule meetings, document user interactions in the internal CRM, and meet team targets while providing feedback to drive service improvement.
The Customer Support Team Lead is responsible for managing a team of Customer Support Agents, ensuring they are experts on the products and providing exceptional customer service. This role involves coaching, training, managing team assignments, handling escalations, and driving continuous improvement in customer support metrics.
The Enterprise Customer Strategist will manage complex sales cycles, develop strategic relationships with enterprise clients, conduct product demonstrations, and drive sales processes from prospecting to contract closure. The role requires strong collaboration with cross-functional teams and staying informed about industry trends to enhance strategies and meet sales targets.
The Customer Success Manager will oversee the customer lifecycle, serving as a primary contact to ensure customer satisfaction and product adoption. Responsibilities include creating success plans, managing customer journeys, driving engagement and product usage, and forecasting renewals while focusing on continuous improvement and client relationships.
Top remote Companies in Rochester, NY Hiring Customer Success Roles
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