Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

Manage a book of laundromat accounts, drive product adoption and revenue through upsells and feature implementation, conduct lifecycle check-ins, support onboarding handoffs, funnel client feedback to product, and collaborate cross-functionally to ensure customers transact via the Cents POS platform.

Own inbound support via Intercom, provision accounts and territories, triage and escalate bugs with clear repro steps, resolve billing issues, build a self-serve knowledge base, configure support platform features (help center, workflows, bots), and deliver one-off trainings to reduce repetitive tickets.

Own end-to-end customer lifecycle for a portfolio: scope, implement, realize value, drive adoption, and expand revenue. Manage delivery using Hawk methodology, monitor usage/performance, optimize outcomes (reduce false positives, speed investigations), engage in pre-sales as an SME, and build executive relationships to secure renewals and growth.

Serve as a player/coach physician liaison to build and maintain provider relationships, drive behavior change using Clarify's analytics, coach and train customer liaison teams, translate data into actionable narratives, manage territory performance, document engagements in CRM, and contribute to playbook and training improvements.

Serve as strategic partner and trusted advisor to a portfolio of K-12 district customers. Drive adoption, retention, renewals, and expansion; lead executive engagements and business reviews; surface customer feedback cross-functionally; and build customer advocacy to protect and grow recurring revenue.

Own strategic relationships for a book of enterprise ecommerce clients, drive renewals and upsells, surface risks, educate customers on product value and use cases, analyze ecommerce performance/A-B tests, and coordinate cross-functional initiatives to meet retention and growth targets.

Own client performance reporting and narrative for population health programs, turning analytics into actionable practice-level insights and expansion business cases. Build scalable reporting frameworks, partner with clinical and analytics teams to quantify pathology-level value, and drive retention and wallet-share growth through executive-facing materials and disciplined performance reviews.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

The Account Manager will manage Long-Term Service Agreements for battery energy storage projects, including negotiations, performance claims, and client relations.

Own and evolve Jamf's digital, one-to-many customer success strategy. Design AI-powered engagement, define tooling requirements, set adoption and retention metrics, partner with data and cross-functional teams, govern automated communications, and drive roadmap execution to scale customer adoption and retention.