Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

The Teaching Assistant will assist with grading, facilitate discussions, manage the online learning environment, and support proctoring and course material accessibility.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

The Enterprise Support Specialist provides technical support, customer onboarding, and manages escalations for VIP partners, ensuring high customer satisfaction and adherence to SLAs.

Manage end-to-end implementations for K12 districts, lead kickoff and training, coordinate technical setup (SSO, data), build scalable onboarding playbooks and materials, monitor adoption, triage issues, and translate district feedback to Product and GTM teams.

Support the full customer lifecycle for hospital deployments of autonomous delivery robots: assist pre-sales discovery, execute deployments and on-site setup, train staff, monitor utilization, identify optimization and expansion opportunities, coordinate cross-functional teams, and document best practices.

Manage customer onboarding, success, retention and renewals for SaaS products. Build relationships, handle support inquiries, identify trends, report KPIs, collaborate with product/engineering, and pursue upsell and referral opportunities.

Looking for Customer Success Managers for future roles, focusing on managing SaaS customers, ideally in EdTech, with strong engagement and organizational skills.

Join the LightForce Talent Community to stay connected with future job openings at LightForce Orthodontics, which specializes in personalized orthodontic care.

The Speaker Booking Assistant will research, contact, and secure bookings for speakers at events, manage progress, and maintain records.

Own the support inbox for self-published authors, guide onboarding to first wins, maintain help docs and tutorials, handle billing/account questions, identify recurring friction and deliver prioritized product feedback, and build lightweight support processes to scale quality.