Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

Manage implementation, adoption, retention, and expansion for Public Safety enterprise customers across the Northwest. Lead onboarding, track implementations, drive adoption metrics, run QBRs, advocate product feedback to engineering, and ensure renewals and expansions while supporting ~20 accounts and collaborating with Sales, Product, and Engineering.

Manage named enterprise accounts to drive adoption, retention, and expansion of Multiplier's global hiring platform. Build trusted relationships, monitor product usage, identify growth opportunities, coordinate cross-functional teams, and relay customer feedback to shape product roadmap.

Lead a Customer Success team serving churches and nonprofits to increase product adoption, retention, donor engagement, and CSAT. Own strategy, KPIs, enablement programs, customer health analysis, voice-of-customer initiatives, cross-functional collaboration, executive representation, and coaching for CSM performance and growth.

Own named enterprise accounts after proof of concept, driving adoption, onboarding, workflow expansion, account health, executive reviews, references, renewals, and growth. Configure AI workflows, identify new use cases, cultivate champions, troubleshoot customer issues, and communicate adoption patterns and product gaps to internal teams. Partner with global client executives to convert realized customer value into expansion and referenceable partnerships.

Own strategic enterprise health system accounts, driving retention, expansion, and long-term partnerships. Advise revenue cycle executives, guide clients through No Surprises Act and IDR workflows, lead account planning and QBRs, resolve complex issues, and translate account analytics into recommendations. Build scalable client success playbooks and frameworks, synthesize client feedback for internal teams, and influence Product, Engineering, Operations, and Sales without direct reports.

Own enterprise customer relationships and the day-to-day success of AI engineering deployments. Partner with customers and field deployment engineers to resolve issues, prioritize work, capture use cases, shape product roadmaps, and drive account expansion. The role requires technical and commercial fluency, direct experience with enterprise AI deployments, and substantial customer-site travel.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

Own onboarding, technical implementation, and ongoing success for advertising demand partners. Manage SSP, DSP, exchange, and programmatic integrations; troubleshoot delivery and performance issues; monitor revenue and build KPI dashboards; identify optimization opportunities; support forecasting and business planning; and collaborate with Sales, Ad Operations, Product, Engineering, and Project Management to scale processes and partnerships.

Manage a portfolio of live banking clients after go-live. Build stakeholder relationships, maintain workflows and configurations, troubleshoot platform issues, handle escalations and support tickets, and coordinate with product and engineering teams. Educate bank employees, communicate product releases, assist with strategic implementations, and de-escalate complex customer situations while ensuring timely issue resolution and successful platform adoption.

Belong Health seeks passionate candidates for future job opportunities, focusing on empathetic patient care and innovative health insurance solutions for seniors. Send your resume.