Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

Serve as the primary customer contact through email, chat, and video calls, resolving product and technical questions. Troubleshoot workflows, escalate issues, report customer insights, improve support processes, create documentation, identify recurring trends, and support new feature rollouts. The role requires clear communication, problem-solving, initiative, and familiarity with support or CRM tools in a fast-growing B2B SaaS environment.

Manage strategic customer accounts as a trusted advisor, supporting onboarding, contact migration, campaign and automation setup, troubleshooting, dashboard reviews, QBRs, and quarterly goal-setting. Develop digital marketing strategies to increase merchant revenue, provide best practices and product guidance, respond to client questions, support renewals, and relay customer feedback to Product and Engineering. The role requires strong communication, independent time management, ecommerce and marketing knowledge, and familiarity with customer success and SaaS tools.

Support health system pharmacy customers through implementation, configuration, training, go-live, adoption, and expansion of an AI-powered pharmacy platform. Serve as a pharmacy operations subject matter expert, translate workflows into platform configurations, manage customer relationships, conduct business reviews, identify adoption opportunities, and relay customer feedback to Product and Engineering. The role requires a PharmD and substantial experience in infusion, home infusion, or ambulatory health system pharmacy operations.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Manages a portfolio of customer accounts throughout onboarding, adoption, engagement, renewal, and retention activities. Monitors customer health and usage, identifies risks, supports business reviews, and coordinates customer needs with internal teams. The role maintains CRM and customer success records, supports renewal and expansion opportunities, and provides informal guidance to less-experienced representatives. It is a senior individual contributor role without formal people-management responsibility.

Manage a portfolio of customer accounts across onboarding, adoption, engagement, retention, renewals, and expansion. Monitor customer health and usage, identify risks, deliver business reviews, coordinate internally, maintain accurate CRM records, and provide informal guidance to newer team members. This senior individual contributor role independently manages moderately complex customer relationships and ensures consistent execution of Customer Success processes.

Leads Supabase’s Technical Account Management function, including hiring, coaching, coverage planning, account health, escalations, and cross-functional alignment. Oversees named and partner-mapped accounts, ensures technical ownership, adoption, proactive architecture guidance, and consistent account planning. Represents portfolio-wide customer feedback to Engineering, Product, Sales, Success, and Partnerships while managing retention risks and technical escalations. The role combines direct leadership on strategic accounts with development of the broader TAM team.

The Growth Manager, B2B drives scalable growth through demand generation and account-based campaigns while managing client relationships, optimizing paid media, and providing strategic insights.

Manage and grow Workyards top 150-200 high-MRR accounts, own renewals and expansions, act as executive advisor, identify churn risk and upsell opportunities, develop repeatable playbooks, mentor other account managers, and represent customer needs internally.

Quickplay invites applicants to connect if they have skills relevant to OTT video. They value transparency, fairness, and collaboration in a hybrid work environment.