Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

Seeking a .NET Core/C# expert for curriculum development; requires collaboration with teams, technical writing, and potential teaching roles.

Manage a portfolio of CPG/retail clients to drive adoption, retention, and expansion of SPINS commerce enablement tools. Act as product expert and trusted advisor, onboard clients, monitor health, mitigate churn, identify upsell opportunities, and relay customer feedback to Product, Sales, and Support teams.

As a Sales Engineer, you will support clients in technical engagements, translate requirements into solutions, and enhance customer satisfaction with enterprise security products.

Lead and scale the account management function to drive client retention and expansion. Build strategic account frameworks, scalable upsell processes, and data-driven health scoring to predict churn. Partner with Product, Operations, and Sales, oversee quarterly business reviews, and serve as escalation for complex client issues while evolving systems and KPIs to support growth.

As an Intern, you will monitor geopolitical events affecting supply chains, analyze data for risks, and support the Intelligence Solutions team.

Provide frontline technical support for Fireblocks' SaaS platform, resolving customer issues via Slack and other tools, escalating complex cases, participating in incident response, documenting cases, and contributing to process improvements. Work US-Pacific hours on a fixed Wed–Sun schedule after training, collaborating with internal teams to ensure customer success in crypto and DeFi environments.

Seeking an Enterprise Account Executive to leverage existing relationships and drive revenue growth in the cybersecurity sector, focusing on client engagement and satisfaction.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Serve as primary client contact for medical coders: provide training, conduct coding reviews and audits, give coding compliance feedback, escalate issues, and collaborate with internal teams to improve coding quality and client satisfaction.