Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

As an Account Director, you will manage existing client accounts, focusing on renewals, expansion, and high-level stakeholder engagement, working closely with Customer Success Managers.

The Solutions Engineer will provide technical support for customers, ensure satisfaction, communicate with sales, and analyze customer needs for product enhancements.

The role involves monitoring real-time authentications of luxury watches, validating accuracy for new brands, and contributing to knowledge systems regarding market trends and counterfeit patterns.

The Program Manager will design and scale an education program for upmarket customers, develop content, and drive customer adoption with measurable outcomes, collaborating with various teams to enhance customer experience.

Partner with multinational clients to analyze requirements, design loyalty strategies, oversee GRAVTY® implementations, deliver training, manage project documentation and SLAs, collaborate with product teams, and develop product marketing collateral to drive customer success.

The Growth Account Manager at Common Room will manage post-sales revenue outcomes, driving renewals and expansion for a portfolio of customers while collaborating with Customer Success and Sales teams.

As a Business Development Representative, you will identify agency partners in the Shopify ecosystem, engage them through outreach, set up meetings, and support partner activation and co-marketing efforts, contributing to revenue goals.

Own end-to-end retention and success for a portfolio of public sector SaaS accounts: onboard, drive adoption, conduct EBRs, mitigate churn, manage renewals and procurement, coordinate cross-functionally, support growth, and mentor junior CSMs.

Manage key customer accounts and ensure satisfaction by maximizing ROI from Sardine's fraud prevention products, while collaborating with internal teams.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.