Top Remote IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Provide first-line end-user technical support for hardware, software, and collaboration tools in a hybrid environment. Troubleshoot Microsoft 365 apps, manage user provisioning and licenses in Entra and Defender, support onboarding/offboarding, maintain IT documentation, assist with onsite workstation and conference room setups, coordinate with vendors, monitor support queues, and deliver user training for productivity tools.

Provide frontline technical support for API integrations and payments: own and resolve inbound tickets, triage and escalate appropriately, meet SLAs, document runbooks, monitor trends, and communicate clear technical guidance to clients while helping build support processes.

Lead a support engineering team for a business-critical platform: investigate complex issues, perform root-cause analysis, mentor engineers, define operational KPIs and dashboards, collaborate with Dev/Q A/Product/Customers, maintain incident/problem/service management practices, improve processes and leverage AI and observability tools to boost support efficiency.

Lead and manage Tier 2/3 incident management (help desk) for a federal portfolio, ensure ITSM/ITIL processes and SLAs using tools like Jira, produce stakeholder reporting and RCA, drive process improvement and automation (RPA/AI chatbots), and mentor/train support staff.

Provide Tier 2 technical support for Solovis software: troubleshoot and resolve complex customer issues, review code to isolate problems, collaborate with development/services/customer success/sales, maintain knowledgebase articles, and meet CSAT and communication targets.

Provide escalated Azure cloud support and incident management, troubleshoot high-priority incidents, administer Windows/Linux servers and hypervisors, implement IaC and automation (PowerShell, Bicep), manage networking/security (firewalls, VPNs, load balancing), ensure compliance (FedRAMP, NIST, HIPAA, PCI-DSS), maintain runbooks/documentation, and participate in on-call rotation including nights and weekends.

Lead and scale a Support Engineering team handling complex API and payments issues, own incident response and SLAs, build operational processes, drive metrics and automation, partner cross-functionally, and hire and develop team members.

Support and manage day-to-day operations of customer-hosted cloud environments within the Jenzabar One ecosystem. Troubleshoot priority incidents, perform upgrades, provide SQL Server configuration and T-SQL scripting support, produce root cause/post-mortem analyses, drive process improvements and automation, mentor junior staff, and serve as an escalation point for cross-functional teams.

Build and lead a centralized IT function across a holding company and portfolio. Run acquisition IT workstreams and create a Day 1-100 integration playbook. Select and operate identity and access systems, build joiner/mover/leaver processes, maintain living inventory of tools/accounts/licenses, manage MSP relationships and vendor contracts, and connect back-end systems to the cross-portfolio data platform while engaging business stakeholders.

Lead desktop/application integration and platform engineering initiatives: design processes, improve performance, mentor staff, manage complex operational projects, create workflows and policies, analyze system issues, and support enterprise endpoint lifecycle, packaging, deployment, and automation.