Top Remote IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Manages a team supporting the firm's enterprise and practice-facing applications. Oversees application administration, maintenance, upgrades, testing, documentation, troubleshooting, integrations, vendor coordination, budgeting, and enhancement recommendations. Partners with Help Desk, Business Analysis, vendors, and IT teams to maintain service levels and user experience. Provides project management for application-related initiatives and supports users after normal business hours.

Provides Tier I and II technical support for software, hardware, and network issues. Diagnoses problems, guides users through solutions, prioritizes support requests, provides technical information and training, maintains network diagrams and circuit records, and coordinates with network and software teams to restore services and resolve root causes.

Lead troubleshooting and resolution of complex application issues, manage incident and problem processes, document solutions, identify root causes, and collaborate with customers and internal teams. Maintain knowledge bases and troubleshooting guides, mentor support staff, contribute to continuous improvement, support AI-related projects, and validate software features before release. Requires application support experience, SQL expertise, software debugging skills, and knowledge of software architectures and performance, security, and compatibility issues.

Administer and improve the Salesforce platform by managing configuration changes, flows, metadata, permissions, users, security, data access, integrations, and third-party applications. Gather requirements, implement solutions, support tickets, maintain technical documentation, monitor Salesforce releases, and collaborate across teams in an Agile or Scrumban environment.

Administer and improve the Salesforce platform through user access management, configuration, automation, data-quality controls, release management, testing, training, documentation, and user support. Gather business requirements, translate them into scalable solutions, monitor adoption, and collaborate with developers and stakeholders on integrations and enhancements involving Certinia, MuleSoft, Conga, Egnyte, and Concur.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides technical support for Microsoft customers, troubleshooting complex database, RDBMS, and SQL issues. Responsibilities include resolving and escalating incidents, maintaining support requests, improving self-service and automation, documenting solutions, mentoring colleagues, collaborating with engineering and product teams, and delivering strong customer service. The role requires customer-facing technical support experience, database expertise, communication skills, and the ability to solve complex issues under pressure.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provide technical support for Label Studio, troubleshooting installation, configuration, software, cloud, API, browser, and containerized-system issues. Diagnose root causes using debugging tools and logs, collaborate with Product, Engineering, and Customer Success, create documentation, improve support workflows, automate processes, and deliver structured customer updates.