Top Remote IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Reposted 4 Hours AgoSaved
Remote
United States
Mid level
Mid level
Software
Serve as the front-line technical support engineer for a security-focused SaaS product: manage tickets, troubleshoot web apps and integrations, escalate bugs to Product/R&D, create and maintain documentation, track support KPIs, enable onboarding and training, and optimize support workflows to improve customer experience.
Top Skills: Browser DevtoolsConfluenceJIRANetworking Concepts And ProtocolsNotionRest ApisSQLZendesk
Reposted 4 Hours AgoSaved
In-Office or Remote
2 Locations
30-38 Hourly
Junior
30-38 Hourly
Junior
Aerospace • Information Technology • Professional Services • Security • Software
Provides Tier 1 help desk support for government information systems, including Tableau and Salesforce. Identifies, troubleshoots, documents, resolves, and escalates user issues; manages access changes and assists users with system access. The role logs tickets, collaborates with technical teams, supports projects, and develops work plans. Work may include weekends and holidays, with less than 10% travel and remote work options.
Top Skills: MS OfficeSalesforceService ConsoleTableau
Reposted 5 Hours AgoSaved
Remote or Hybrid
2 Locations
20-31 Hourly
Entry level
20-31 Hourly
Entry level
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Provide front-line technical support for ServiceTitan customers via phone, chat, email, and screen-share; troubleshoot issues, prevent escalations, build product expertise, and explain marketing and technical concepts clearly while reviewing reports and customer data.
Top Skills: Internal ChatbotSalesforce Support ConsoleServicetitan
Reposted 5 Hours AgoSaved
Remote or Hybrid
United States
85K-110K Annually
Mid level
85K-110K Annually
Mid level
Cloud • Fintech • Software • Database • Analytics
Provide inbound technical support via Zendesk for Datarails' SaaS product: troubleshoot complex customer issues, respond to tickets, escalate to CS/Product/R&D, improve knowledge base, and drive customer satisfaction.
Top Skills: AgileExcelJIRAPivot TableVlookupZendesk
Reposted 5 Hours AgoSaved
Remote
USA
Mid level
Mid level
Information Technology
Provide Level 2 Linux/Unix systems administration in a 24×7 NOC: troubleshoot OS/service/connectivity issues, perform patching/reimaging, manage packages, own incident remediation, monitor systems, produce reports, maintain documentation, and train Level 1 analysts.
Top Skills: AptBash/ShellLinuxRpmUnixYum
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Reposted 6 Hours AgoSaved
Remote
United States
Senior level
Senior level
Information Technology • Internet of Things
Provide tiered inbound support across phone, email, and chat; troubleshoot Tenna software and hardware; manage HelpScout/JIRA tickets; escalate and collaborate with Engineering, Product, QA and Hardware to resolve issues and identify trends; assist Customer Success and ensure correct provisioning and documentation.
Top Skills: AndroidApple IosHelpscoutJIRAMicrosoft TeamsSalesforceTenna AppWindowsZoom
Reposted 6 Hours AgoSaved
Remote
USA
Junior
Junior
Software • Analytics • Cybersecurity
Provide remote technical support for Cellebrite software to Americas customers via phone, email, and chat; troubleshoot issues, manage CRM cases, meet SLAs/KPIs, collaborate with internal teams, and maintain high CSAT.
Top Skills: AndroidAWSCcnaChatgptClaudeCopilotCRMiOSMcsaAzureMonday.ComNetworkingSaaSSalesforceScriptingSQLWindows
Reposted 9 Hours AgoSaved
Remote
United States
Entry level
Entry level
Information Technology • Consulting
Provides first-line technical support through phone, email, and chat; troubleshoots hardware, software, and network issues; documents tickets; escalates unresolved problems; assists with system setup and maintenance; monitors performance; conducts security checks; and develops user guidance and technical documentation.
Top Skills: HardwareNetworkingSoftwareTicketing Systems
12 Hours AgoSaved
Remote
20 Locations
32K-46K Annually
Junior
32K-46K Annually
Junior
eCommerce • Fintech • Information Technology • Payments • Financial Services
Provides technical support to business merchants using point-of-sale and payment processing systems. Diagnoses hardware, software, web portal, peripheral, network, transaction, and system issues; assists with setup and software updates; documents cases and resolutions in support systems; escalates complex issues; communicates status updates; and contributes to knowledge-base and process improvements.
Top Skills: Customer Relationship Management (Crm) SystemsEmvHardwareKnowledge Management ToolsNetwork ConnectivityPayment Processing SystemsPoint-Of-Sale (Pos) SystemsRemote Support ToolsSoftwareTicketing SystemsWeb Applications
14 Hours AgoSaved
Remote
USA
84K-92K Annually
Senior level
84K-92K Annually
Senior level
Social Impact
Manage Salesforce environments, integrations, support queues, troubleshooting, maintenance, and administrative configuration. Configure workflows, approval processes, fields, layouts, record types, flows, dashboards, and reports. Translate business needs into Salesforce solutions, document changes, support testing and deployments, resolve user issues, and train end users. Partner with Salesforce professionals, IT teams, functional leaders, vendors, and the Business Transformation team on system enhancements and implementation activities.
Top Skills: Ci/CdDevOpsGitSalesforceSalesforce Npsp
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