Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Build and maintain revenue workflows, integrations, and AI agents connecting Salesforce with sales and marketing systems. Own inbound lead routing, automated sales and marketing plays, CRM hygiene, data enrichment, and AI-assisted workflows. Use APIs, webhooks, automation platforms, Python or JavaScript, and SQL to eliminate manual work and improve pipeline speed. Document workflows, enforce governance, and measure time savings and conversion improvements across Revenue Operations.

The Revenue Operations Manager drives forecasting, pipeline visibility, data quality, reporting, quota allocation, capacity modeling, and GTM planning. They build dashboards and executive insights, manage operating cadences, improve CRM processes, and support sales technology selection and optimization. The role partners with Sales, Marketing, Customer Success, Finance, and Analytics to improve revenue predictability, efficiency, and execution.

Provides Tier 2 technical support by troubleshooting escalated application incidents involving logs, APIs, databases, authentication, integrations, and release changes. Reproduces issues, identifies root causes, communicates clearly with technical and non-technical audiences, coordinates with Engineering and Product, documents resolutions, improves support processes, develops technical content, and supports Tier 1 teams. The role includes ownership of customer escalations, multi-product proficiency, and scheduled after-hours support rotations.

Manage and optimize Qualio’s revenue technology stack, including Salesforce and related GTM tools. Build automations, integrations, and AI-enabled workflows; maintain data integrity; document and improve processes; create reports and dashboards; support forecasting; train revenue teams; and collaborate across Sales, Marketing, Finance, and Customer Success.

Manages Meritus College’s learner services ecosystem, including advising, tutoring, wellness, accessibility, library services, accommodations, escalations, vendors, and AI-supported tools. Leads Learner Success Partners, coordinates cross-functional programs, develops service standards and workflows, manages complaints and compliance documentation, tracks performance metrics, and drives continuous improvement for scalable online learner support.

Handles complex, high-exposure excess and specialty casualty claims from investigation through resolution. Evaluates coverage, liability, damages, reserves, settlements, and risk transfer; manages defense counsel, experts, litigation, and underlying carriers; drafts coverage correspondence; ensures large-loss reporting and claims compliance; communicates with insureds and internal stakeholders; negotiates resolutions; mentors specialists; and serves as a subject matter expert on coverage, liability, tenders, reserves, and defense strategy.

Leads payroll connection and integration operations, managing managers and frontline teams while driving throughput, SLA performance, quality, compliance, and customer experience. Partners with payroll providers and internal Product, Engineering, Sales, and Customer Success teams to resolve integration issues, improve processes, manage risk, and influence product roadmaps. Uses operational data, capacity modeling, root-cause analysis, and automation to scale teams and deliver strategic initiatives.

Owns day-to-day business operations for a cybersecurity Threat and Attack Simulation practice. Responsibilities include reporting utilization and financial metrics, maintaining dashboards, coordinating onboarding and tooling, managing operating cadence, documenting processes, tracking budgets, and improving cross-functional workflows. The role supports technical leaders and consultants without performing technical cybersecurity delivery.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, email, and live chat. Responsibilities include validating issues, answering how-to questions, troubleshooting user-interface problems, reproducing simple bugs, documenting resolutions, maintaining ticket records, and escalating unresolved issues to Tier 2 Support. The role also requires process documentation, professional communication, adaptability, and fluent Spanish language skills.

Owns the administration, reliability, security, configuration, release management, and support of Microsoft Dynamics 365 Customer Engagement and related Power Platform environments. The role manages integrations, data quality, access controls, managed-service providers, production incidents, enhancement backlogs, lifecycle management, deployments, and stakeholder communication across a distributed business.

Leads daily Tier 1/2 service desk operations, including queue health, SLA performance, ticket quality, escalations, CSAT follow-up, KPI reporting, and peer coaching. Optimizes ServiceNow AI Agent and Virtual Agent capabilities, improves knowledge management and self-service, handles complex tickets, and drives operational improvements. This is a non-supervisory lead role requiring strong ServiceNow, ITSM, customer support, reporting, and enterprise endpoint support skills.