Top Remote Customer Success & Experience Jobs in Providence, RI

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

Own enterprise client relationships to drive engagement, retention, renewals, and expansion. Deliver data-driven business reviews, resolve client issues, contribute playbooks, and collaborate cross-functionally. Travel 20–30% as needed to build strong partnerships.

Provide multi-channel inbound support and onboarding for real estate clients, troubleshoot platform and digital-signing issues, maintain CRM records, author knowledge-base content, and escalate or route users to appropriate agents.

Own end-to-end customer implementations of a cloud CMMS from contract to go-live: lead project plans, gather requirements, configure the platform, manage data migrations and integrations, run testing and training, and coordinate cross-functional teams to ensure on-time launches and customer readiness.

Manage a portfolio of client accounts from onboarding through campaign delivery. Set up and optimize programs in Salesforce, monitor timelines and deliverables, analyze performance, present insights, and coordinate cross-functional teams to resolve issues and identify upsell opportunities. Ensure account health and contribute ideas to improve products and processes.

Lead and scale the SMB customer success function to drive retention, adoption, and expansion. Hire and manage CSMs, define playbooks and segmentation, oversee onboarding-to-renewal lifecycle, monitor health scores, forecast retention, and collaborate cross-functionally to surface customer feedback and growth opportunities.

Serve as a client-facing insurance operations specialist who drives adoption and outcomes across agency accounts. Learn client workflows, diagnose adoption barriers, design interventions (retraining, workflow redesign, champion programs), deliver trainings, create enablement materials, triage technical issues, and partner with CSMs on onboarding, reviews, renewals, and expansion.

Own renewals and recovery of stalled enrollments by running outreach, calls, campaigns, and appointments. Build renewal cadences, scripts, and recovery processes. Analyze customer data to identify churn drivers and drive fixes with product, pricing, and partner teams. Act as the voice of the customer in cross-functional renewals work.

Lead growth strategy for a focused portfolio of 1-2 enterprise accounts by defining account plans, driving product adoption and philanthropic giving, building stakeholder relationships, coordinating cross-functional execution, and translating client needs into product and operational solutions to achieve measurable growth outcomes within risk and compliance parameters.

Serve as primary liaison for assigned financial-institution clients to build and retain relationships, drive renewals and cross-sales, and ensure product adoption. Understand CSI products, evaluate client usage, generate pipeline, lead consultative selling, resolve escalations, and support revenue retention and satisfaction metrics. Coordinate with internal teams and participate in client meetings, webinars, and onsite engagements.