Top Remote Customer Success & Experience Jobs in Providence, RI

Serve as primary liaison for assigned financial-institution clients to build and retain relationships, drive renewals and cross-sales, and ensure product adoption. Understand CSI products, evaluate client usage, generate pipeline, lead consultative selling, resolve escalations, and support revenue retention and satisfaction metrics. Coordinate with internal teams and participate in client meetings, webinars, and onsite engagements.

Manage and expand existing customer accounts by upselling and cross-selling Qualio's SaaS platform. Own full sales cycle, build consultative presentations, manage pipeline and forecasts, coordinate cross-functionally, and develop account strategies to meet individual revenue quotas.

Manage relationships with high-value customers, act as platform subject-matter expert, drive engagement and retention, negotiate renewals and upsells, deliver training, troubleshoot technical issues, and advocate customer needs to inform product improvements.

Execute end-to-end customer onboarding using defined playbooks, configure and train customers for early product adoption, track milestones, escalate risks and bugs, coordinate with Engineering and Product, and contribute to onboarding documentation and process improvements to ensure timely first value and high customer satisfaction.

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.

Manage a portfolio of enterprise client accounts as primary owner to drive retention, renewals, and revenue expansion. Build account strategies, identify upsell/cross-sell opportunities, monitor account health using data, partner with CSMs and internal teams, and ensure accurate CRM documentation and forecasting.

The Receptionist manages reception operations, provides guest support, handles check-ins/check-outs, and oversees onboard shop services to enhance guest experiences.

The Generalist Intern will optimize internal tools, conduct customer research, support go-to-market efforts, provide product insights, and write clear documentation. This remote position targets recent grads or students.

The role involves leading customer experience strategies, managing teams for customer support, integrating empathy into service design, and collaborating with product and operations.

Customer Engineer provides technical support to customers and partners, resolving issues and enhancing product usage through collaboration and expertise.