Top Remote Customer Success & Experience Jobs in Providence, RI

Own technical onboarding, content ingestion, widget configuration, and post-launch partner support. Triage and reproduce issues, optimize AI answer relevance via prompt/config tuning, maintain onboarding/docs and SLAs, and collaborate with Engineering, Product, and Partnerships to scale partner implementations and reduce recurring support work.

Own end-to-end customer success for West Coast government accounts, driving adoption, retention, renewals, and expansion. Deliver training, stakeholder engagement, success metrics tracking, and act as customer advocate across Product, Sales, and Support. Travel ~15-20% for onsite visits and conferences.

Own a $5M–$6M ARR book (35–45 mid-market and enterprise accounts), driving end-to-end implementation, utilization, renewals, and expansion. Build strategic partnerships with People and L&D leaders, run executive reviews, surface expansion signals, advocate cross-functionally, and document scalable playbooks to improve processes and outcomes.

Lead and manage high-touch legacy-to-SaaS migrations, create customized value plans, accelerate user adoption, monitor migration health metrics, triage technical data-mapping and ingestion issues with engineering, and orchestrate clean handoffs to steady-state Customer Value teams while protecting recurring revenue.

Create and deliver role-based training for Wilqo's Charlie product to customers and employees. Develop e-learning, videos, webinars, and in-person materials; partner with Product and Implementation teams; use assessments and metrics to evaluate adoption and refine content; leverage AI tools to accelerate content creation.

Provide phone, chat, and ticket-based support for grocery stores using an iOS POS. Troubleshoot iPad terminals and peripherals, resolve POS workflows and payment issues, document incidents, escalate complex problems, collaborate with onboarding/installation teams, and relay recurring issues to product and support leadership.

Provide technical, front-line customer support and onboarding for Heartflow's web-based medical software. Troubleshoot issues, manage cases and knowledge base, deliver documentation and customer feedback into CRM, assist sales and production, and support account adoption and satisfaction metrics. May require on-call and weekend coverage after training.

Designated Technical Account Manager providing technical support to strategic customers, troubleshooting complex API, server-side and network issues, collaborating with product and engineering, driving improvements from customer feedback, and managing dedicated customer accounts while supporting US hours.

Manage a portfolio of clients to drive value realization, onboarding success, and renewals. Act as trusted advisor, provide consultative guidance on financial planning processes, leverage data and CSM tools (Gainsight, SFDC) to identify risks/opportunities, collaborate cross-functionally, support escalations, and build scalable, repeatable success processes.

Serve as the primary technical advisor for a customer portfolio, analyze customer data to identify optimization opportunities, configure and manage integrations and platform settings, troubleshoot complex issues with Engineering/Product, and develop best practices and documentation to drive adoption and measurable business outcomes using AI-powered analytics.