Top Remote Customer Success & Experience Jobs in Providence, RI

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Advise B2B SaaS customers on demand generation strategy, including funnel optimization, ABM, content, paid media, SEO/AEO, and agent expansion. Translate engagement data into campaigns, positioning, and growth plans; measure pipeline, cost per lead, and ROAS; lead quarterly value reviews; identify expansion opportunities; develop playbooks; and provide proof points to Marketing. Partner with Customer Success Managers while serving as a strategic peer to customer marketing leaders.

Provides second-tier technical support for enterprise software customers through phone, web, and email. Diagnoses application issues, resolves customer questions, handles increasingly complex escalations, identifies system defects, and maintains communication through resolution. Uses and improves knowledge-base content, creates internal documentation, advocates for customers, and collaborates with cross-functional teams. Works independently within established procedures while managing challenging customer interactions professionally.

Own customer relationships throughout implementation, adoption, renewal, and expansion. Advise healthcare organizations on achieving business outcomes, drive product adoption and retention, identify customer needs and growth opportunities, and collaborate with sales, implementation, and support teams. Use customer data and SaaS tools to improve engagement, satisfaction, and long-term value.

Own strategic, executive-level customer relationships for enterprise accounts. Guide Sysdig deployments and architecture on Kubernetes and cloud platforms, run business reviews, lead workshops, map outcomes to technical capabilities, support renewals and expansion, identify/mitigate risks, troubleshoot environments, and partner with Product, Engineering, Support, and Services to drive value and mentor junior team members.

Manages strategic partner relationships, drives platform adoption and ROI, monitors health and usage data, identifies risks and growth opportunities, and supports renewals. Leads quarterly business reviews, facilitates executive meetings, develops mitigation strategies, and coordinates escalations with cross-functional teams to help partners achieve business goals through the ConnectWise platform.

Leads Stripe’s Key Accounts Customer Success organization, managing senior CSMs and strategic relationships with major customers. Owns account planning, executive engagement, product adoption, payments optimization, retention, expansion, forecasting, and customer lifetime value. Builds scalable account management processes, playbooks, performance goals, and operating rhythms while coordinating cross-functional initiatives and escalations. Hires, coaches, and develops the team and shares strategic learnings across go-to-market and product organizations.

Analyze healthcare contracts, financial data, and operational workflows to identify margin improvement opportunities and guide health systems toward measurable outcomes. Build trusted relationships with stakeholders, support adoption, renewals, and expansion, and collaborate with Product and Engineering to translate customer insights into scalable AI-powered capabilities.

Owns a B2B SaaS renewal portfolio, maximizing recurring revenue through accurate renewals, forecasting, quoting, repricing, upselling, and cross-selling. Builds customer relationships, explains products and contract terms, meets renewal quotas, maintains Salesforce records, and delivers strong customer service. The role requires autonomy, collaboration, attention to detail, numeracy, communication, and problem-solving skills.

Manage relationships with assigned law firms as their primary contact, providing personalized customer service and coordinating deposition orders, scheduling, issue resolution, and urgent requests. Partner with Account Executives and internal teams, monitor client trends, educate customers on products, and identify improvement opportunities. The role requires careful prioritization, proactive communication, after-hours coverage, and availability during Pacific Time business hours.