Top Remote Customer Success & Experience Jobs in Providence, RI

Implement client account setups and modifications by gathering requirements, coordinating internal teams, configuring solutions, testing workflows, tracking tasks in CRM systems, and ensuring accurate, compliant delivery. The role communicates with clients, Sales, and Account Managers, resolves implementation issues, maintains detailed records, and protects confidential, personally identifiable, and protected health information.

Owns the customer journey for single-location auto repair shops from contract signing through the first six months. Responsibilities include onboarding, account setup, data migration, customer training, product adoption, usage monitoring, risk and escalation management, documentation, and collaboration with Sales, Support, and Product. Success is measured through customer activation and retention.

Own onboarding, configuration, training, and early success for new dispensary customers using Dutchie’s POS, e-commerce, loyalty, marketing, and mobile app products. Manage app submissions and releases, explain technical concepts to nontechnical users, track timelines and records in Salesforce, collaborate with internal teams, identify risks, and relay customer feedback. The role also involves workflow automation using AI and travel within the United States.

Provide B2B technical support through phone, email, tickets, and chats. Troubleshoot product and service issues, maintain current product and policy knowledge, deliver professional customer assistance, escalate complex issues to Tier 2, and collaborate effectively with internal teams while working independently in a fast-paced environment.

Own the technical relationships for enterprise clients with complex infrastructure environments. Advise technical and executive stakeholders, assess operational health and risks, develop infrastructure roadmaps, guide onboarding and migrations, support renewals and expansions, and coordinate remediation across Support, Engineering, Delivery, PMO, Operations, and Sales. Translate business objectives into practical technical recommendations while maintaining accountability and clear communication across teams.

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.

Executive leader overseeing account management, strategic client relationships, renewals, retention, expansion, and net revenue retention. Leads account managers, establishes performance standards and KPIs, manages executive escalations, negotiates contracts, develops strategic account plans, and partners with Sales, Product, Marketing, Clinical, and Operations teams. The role drives client satisfaction, revenue growth, risk mitigation, and service delivery while presenting outcomes to senior leadership. Regional travel of 30%–35% is required.

Own a portfolio of mid-market and enterprise customers, driving adoption, measurable outcomes, renewals, retention, and expansion. Develop success plans, manage escalations, lead executive business reviews, and identify upsell opportunities. Partner cross-functionally with Sales, Support, Engineering, Product, and Marketing to resolve issues and improve customer experience. Use Salesforce, Planhat, analytics, automation, and AI-assisted workflows to scale impact. Mentor CSMs and improve customer success processes.

Serves as a strategic customer advisor, building relationships, driving adoption, developing success plans, supporting renewals, and identifying growth opportunities. Provides customer training, conducts health checks, analyzes usage data, and advocates for customers during high-severity issue resolution. The role supports Cengage customers across Tennessee and requires 20–30% travel by air and car.

Own strategic customer relationships and account outcomes across complex healthcare and government accounts. Drive platform adoption, value realization, retention, renewals, expansion, and risk mitigation. Lead executive stakeholder conversations, business reviews, escalations, and cross-functional customer initiatives. Use customer and platform data to develop success plans, improve workflows, identify opportunities, and advocate for customer needs. Serve as a thought partner and resource to peers.