Top Remote Customer Success & Experience Jobs in Providence, RI

The Platform Support Specialist provides technical resource support for enterprise clients, diagnosing issues on the SaaS platform and ensuring high customer satisfaction. Responsibilities include issue resolution via support channels, guiding users, and collaborating with product teams while maintaining documentation.

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Serve as primary technical liaison for enterprise customers, delivering best-practice recommendations, onboarding, upgrades, training, escalations, and cross-functional coordination to ensure successful adoption and retention of Ping Identity solutions.

Lead and mentor a team of Solutions Engineers, ensuring exceptional customer experiences and collaboration with AEs. Develop technical expertise in data activation and integration platforms, delivering tailored demonstrations and solutions for clients.

Own onboarding, adoption, retention, and expansion for mid-market customers. Provide technical guidance, manage onboarding projects, troubleshoot escalations, collaborate cross-functionally, and surface product feedback to drive platform improvement.

Seeking an Enterprise Account Executive to leverage existing relationships and drive revenue growth in the cybersecurity sector, focusing on client engagement and satisfaction.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

The Enterprise Customer Success Manager will lead partnerships with enterprise customers, driving onboarding, adoption, and measurable outcomes while mentoring CSMs and collaborating across teams.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

The Associate Workday HCM Manager oversees client portfolios, ensuring satisfaction, managing projects, and mentoring team members while implementing Workday solutions.