Top Remote Customer Success & Experience Jobs in Portland, OR

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Lead and scale Jasper's Services organization (implementation, enablement, advisory). Set vision, operating model, commercialization, and delivery operations; coach managers and ICs; engage in pre-sales and customer conversations; build enablement curricula and professional-services automation to measure delivery effort and margin.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Leads and coaches customer success teams managing strategic Microsoft accounts. Drives customer adoption, retention, expansion, cross-sell and upsell opportunities, executive relationships, delivery programs, security-focused planning, customer success plans, and consumption portfolios. Oversees escalation management, delivery metrics, stakeholder alignment, and team performance while advising customers on Microsoft technology direction and business value.

Own deployment, adoption, value realization, renewals, and expansion for a portfolio of 10 strategic B2B SaaS customers. Lead implementation planning, coordinate internal and partner teams, manage risks, deliver executive business reviews, guide technical adoption, and connect platform usage to measurable business outcomes. Serve as the customer advocate while developing repeatable success playbooks and using AI to improve customer outcomes.

Own the post-sales customer lifecycle for a portfolio of SaaS cybersecurity customers, from onboarding through renewal. Monitor platform health, usage, engagement, and renewal risks; drive adoption through automated campaigns, webinars, and office hours; maintain CRM accuracy and risk tracking; and provide leadership with actionable account-health insights. Partner with Sales to support retention and expansion while delivering consistent, scalable customer outcomes.

Lead customer implementation and integration of quantum control solutions, provide technical guidance, manage customer relationships, translate requirements into technical solutions, and support quantum computing research objectives. Collaborate with R&D to improve product delivery and help customers adopt and continuously use Quantum Machines’ hardware and software.

Configure customer accounts, manage onboarding logistics, provide first-line B2B SaaS support, and maintain customer records across HubSpot, Intercom, and Notion. Create knowledge-base content, guides, and FAQs; assist with data exports, usage reports, QBR preparation, and sales-to-account-management handoffs. Monitor account health, coordinate customer requests with Product and Data teams, and use AI tools to improve support workflows and documentation.

Conduct comprehensive interviews and document investigations to establish background suitability. Submit detailed reports timely, supporting national security initiatives.