Top Remote Customer Success & Experience Jobs in Portland, OR

Provide technical support for media and entertainment customers, diagnosing issues across post-production, media lifecycle, and VFX workflows. Partner with Product, Engineering, and Customer Success to resolve root causes, support feature releases, maintain documentation and escalation processes, and improve support KPIs. Lead debugging sessions, reproduce client issues, train customers, and mentor the Support team while contributing to product and process improvements.

Leads executive relationships with enterprise healthcare clients, owning retention, renewals, satisfaction, risk reduction, growth, and value realization. Uses healthcare revenue cycle expertise to improve collections, accounts receivable, denials, billing, and financial outcomes. Develops recovery and success plans, manages escalations, coordinates cross-functional teams, presents performance reviews, identifies expansion opportunities, and advises hospital CFOs and revenue cycle leaders.

Manages SaaS client relationships and drives adoption, engagement, and learning program success. Advises stakeholders, monitors client health metrics, identifies risks, leads launches and enablement, coordinates cross-functional resources, and supports growth opportunities. Uses customer data, CRM systems, reporting dashboards, and AI tools to develop recommendations, communications, executive summaries, and action plans.

Implement client account setups and modifications by gathering requirements, coordinating internal teams, configuring solutions, testing workflows, tracking tasks in CRM systems, and ensuring accurate, compliant delivery. The role communicates with clients, Sales, and Account Managers, resolves implementation issues, maintains detailed records, and protects confidential, personally identifiable, and protected health information.

Owns the customer journey for single-location auto repair shops from contract signing through the first six months. Responsibilities include onboarding, account setup, data migration, customer training, product adoption, usage monitoring, risk and escalation management, documentation, and collaboration with Sales, Support, and Product. Success is measured through customer activation and retention.

Own onboarding, configuration, training, and early success for new dispensary customers using Dutchie’s POS, e-commerce, loyalty, marketing, and mobile app products. Manage app submissions and releases, explain technical concepts to nontechnical users, track timelines and records in Salesforce, collaborate with internal teams, identify risks, and relay customer feedback. The role also involves workflow automation using AI and travel within the United States.

Provide B2B technical support through phone, email, tickets, and chats. Troubleshoot product and service issues, maintain current product and policy knowledge, deliver professional customer assistance, escalate complex issues to Tier 2, and collaborate effectively with internal teams while working independently in a fast-paced environment.

Own the technical relationships for enterprise clients with complex infrastructure environments. Advise technical and executive stakeholders, assess operational health and risks, develop infrastructure roadmaps, guide onboarding and migrations, support renewals and expansions, and coordinate remediation across Support, Engineering, Delivery, PMO, Operations, and Sales. Translate business objectives into practical technical recommendations while maintaining accountability and clear communication across teams.

Leads a pooled Customer Success team supporting a shared portfolio of customers. The manager coaches CSMs, manages coverage and capacity, drives onboarding, adoption, renewals, retention, and expansion, and establishes repeatable customer success plays. They use portfolio health metrics, CRM and customer success tooling, documentation standards, and automation to improve scalability. The role also partners with Sales, Renewals, Support, Product, and Professional Services to address customer risks and improve the overall customer journey.

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.