Top Remote Customer Success & Experience Jobs in Portland, OR

Own the post-sales lifecycle for enterprise SaaS customers, leading implementation, onboarding, adoption, workflow optimization, AI enablement, and account health. Design scalable workflows, automations, and AI agents tied to customer outcomes. Manage stakeholder relationships, identify expansion and renewal opportunities, and collaborate with Sales, Product, Engineering, and Support. Use adoption data and account insights to drive measurable business value across a strategic book of business.

Partner with enterprise healthcare customers on post-sale integration and adoption initiatives. Provide guidance on EHR workflows, healthcare data standards, and Redox integration outcomes. Manage success plans, escalations, documentation, customer collateral, and product updates while identifying scalable solutions and expansion opportunities. Collaborate cross-functionally and monitor industry trends affecting healthcare technology customers.

Own relationships across a SaaS client portfolio, serving as the primary contact, driving renewals, retention, adoption, and account expansion. Build stakeholder relationships, understand business goals, resolve challenges, lead renewal and strategic review meetings, maintain account records, and coordinate with internal teams. Track account health, report progress, and communicate expansion opportunities to sales. Requires strong communication, organization, problem-solving, financial, and contract management skills.

Own the technical customer journey for large enterprise accounts, from onboarding through adoption, retention, and expansion. Provide proactive product guidance, manage customer-facing technical projects, troubleshoot complex systems, coordinate escalations with Support and Engineering, and communicate customer use cases to influence product improvements. Partner closely with Sales and cross-functional teams to maximize Hightouch adoption and customer value.

Own technical implementations for a portfolio of healthcare customers, translating requirements into implementation plans, guiding setup and validation, documenting progress, and driving onboarding, adoption, and expansion. Act as a trusted technical advisor on healthcare data privacy, communicate with diverse stakeholders, advocate for customer needs internally, and improve scalable implementation processes. The role includes occasional customer and industry event travel.

Manages relationships with national accounts to maintain customer satisfaction, drive SaaS platform adoption, retain revenue, and grow existing business. Responsibilities include client communications, training, account reviews, renewal support, CRM documentation, revenue tracking, and collaboration with regional, marketing, product, and operations teams. The role also develops customer stories and helps clients and colleagues understand Impel solutions.

Owns the technical setup and validation of new client launches, including practice configuration, clearinghouse connections, payer enrollments, claims, Twilio communications, card processing, payment flows, and JSON configurations. Troubleshoots vendor integrations, tests systems end to end, documents setups and fixes, manages multiple implementations, and partners with onboarding teams to ensure timely, reliable go-lives.

Own client onboarding from contract signing through go-live and early steady-state. Build timelines, lead kickoff and training sessions, coordinate technical setup, data migration, and integrations, track risks and blockers, relay client feedback internally, support early live usage, and hand off to Support. Continuously improve onboarding playbooks, templates, and training materials while managing multiple concurrent implementations.

Manage complex customer issues, triage support activity, and coordinate escalations across Client Engagement, Product, Engineering, and project teams. Analyze tickets and feedback to identify trends, risks, process gaps, and product opportunities. Improve support operations through documentation, dashboards, workflows, routing logic, playbooks, and feedback loops. Serve as a customer advocate while supporting strategic initiatives and strengthening handoffs, prioritization, and operational decision-making.

Owns the triage and escalation of complex customer issues, connecting support activity with Product, Engineering, Client Engagement, and strategic projects. Identifies recurring trends, operational gaps, product opportunities, and customer friction. Builds scalable support processes, documentation, dashboards, workflows, and feedback loops while improving handoffs and enabling informed prioritization across teams.

Manages complex employee benefits client portfolios, leading renewals, compliance, plan analysis, strategic recommendations, quarterly business reviews, communications, and issue resolution. Builds long-term client relationships, coordinates internal and third-party teams, oversees deliverables, resolves escalated billing and coverage issues, mentors colleagues, and drives process improvements. Requires advanced employee benefits expertise, strategic consulting ability, executive presentation skills, and strong account management experience.

Own technical and strategic success for complex enterprise accounts post-sale. Lead deployments, integrations, governance approvals, escalations, strategic reviews, and expansion opportunities while coordinating customers, Product, Engineering, Sales, Support, and external technology teams. Translate customer requirements into success plans and product insights, manage technical risks, influence roadmap direction, and mentor Customer Success colleagues. The role requires substantial cybersecurity expertise, enterprise SaaS experience, executive communication, and ownership of complex customer outcomes.

Owns the strategy, success, retention, renewal, and expansion of a complex global enterprise account. Serves as the senior client contact, leads executive relationships and business reviews, manages account team leaders, oversees global program delivery, resolves escalations, and uses engagement and impact data to guide outcomes. Partners cross-functionally with Sales, Product, Content, Coaching, and executive leadership to drive measurable value and sustainable growth.