Top Remote Customer Support Jobs in Portland, OR

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Provides phone, chat, and email support to payor partner clinicians and clients. Collaborates with Customer Operations, revenue cycle management, and Engineering teams to resolve billing issues, bugs, and stakeholder roadblocks. The role requires multitasking, health insurance and billing knowledge, technical proficiency, empathy, attention to detail, and calm problem-solving in a contact center environment.

Provides timely customer service and issue resolution for payroll partners and insureds through email and platform channels. Handles policy issuance, billing and agency questions, cancellations, renewals, escalations, and complex requests while meeting service-level agreements. Builds partner relationships, advocates for customer needs, identifies process improvements, and supports onboarding, peer training, system testing, and maintenance of standard operating procedures and training resources.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Provides technical product support to global capital markets clients using proprietary document management, composition, and print workflow systems. Responsibilities include gathering requirements, configuring accounts and templates, troubleshooting data and formatting issues, resolving or escalating technical problems, training clients, preparing documentation, supporting upgrades and UAT testing, and providing product feedback. Requires third-shift availability, weekend and holiday work, strong communication and organization, and 5–6 years of relevant administrative or operational support experience.

Provide technical customer support for Moov’s SDKs, APIs, and integrations through email, Slack, web forms, and in-app channels. Troubleshoot frontend and API issues, create proof-of-concept implementations, guide customers through best practices, and collaborate with Product, Engineering, and Technical Writing teams. Analyze recurring issues, improve documentation and internal tooling, and help enhance customer satisfaction and resolution times.

Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs inquiries, tracks unresolved cases, follows up with clients, and provides accurate, timely, friendly responses. Builds client trust, manages difficult situations professionally, multitasks across critical issues, and participates in cross-training to improve customer experience and business operations.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Provides phone, email, and live chat support to deliver exceptional fan experiences. Answers product questions, assists with orders, returns, exchanges, and warranty claims, offers technical guidance, identifies revenue opportunities, resolves complex situations empathetically, and suggests process improvements. The role requires strong communication, organization, problem-solving, product knowledge, and flexibility in a remote, fast-paced environment.

Provides Level 1 technical support for a SaaS platform through phone and email. Troubleshoots product issues, guides customers, documents resolutions, escalates complex cases, and collaborates with internal teams. The role also provides onsite support at industry events approximately twice annually. This is a fully remote U.S. position with a Monday–Friday, 10:00 AM–7:00 PM ET schedule.